Reno Rocket

Formerly Basement Living
Basement Renovation
Vaughan ON L4K 2M9
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91%

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Reviews by rating (past 12 months)
Best of 2021 winner 2 timesBest of 2021winner 2 times

Reviews for Reno Rocket

Average customer rating:
9.7 10 (39 reviews)

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Patrick in Oakville
Patrick in Oakville
1 review Toronto, ON
0/10

Refusal to pay deposit back after cancelling project

I signed a contract in March 2020 for Reno Rocket to carry out a basement project. I postponed it during the pandemic and decided to go ahead with it in February 2022. We redid the contract because of increases in costs for materials and I also expanded the scope of the project to include our master bathroom. Unfortunately after signing the revised contract, they cancelled the project on short notice without offering an alternative option in the future. I only received a partial refund and they have never explained why this would be the case. I have found Reno Rocket to be a very dishonest and unprofessional company that treat honest and genuine people terribly. I would strongly recommend not using this company for any projects!

Approximate cost of services:
$87,000.00
2 of 2 people found this review helpful.
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Company Response

Reno Rocket assumes the responsibility for the cancellation of this project. We enjoyed working with these clients and wish there was a better outcome for us all.

Our team visited the property several times over the past 2 years and provided multiple quotes because of changes to the work scope and timing. Our design team created detailed plans complete with layouts, renderings, materials and finishes and provided them to the client. We provided the client with a list of our suppliers so they could procure their own materials. We were committed and invested into this project however due to client start date changes, personnel changes beyond management control, and only after discussing with the client; we decided it was best for both parties to cancel and issue a refund of the latter deposit.

It is unfortunate to have a published negative review given that we did not even start this project.
It is our position that reviews like this should not be allowed on Home Stars.

We wish Patrick and family well.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Basement renovation

After multiple evaluations we chose to go with Renorocket for our basement renovation.Domenic was a pleasure to work with regarding the estimates and the initial options.Post finalizing the terms it was a wonderful experience working with Seagal -over all coordinator,Silvia for design and options,Anthony - Project Manager,who ensured the project tasks were completed on time and per plan.The trades deployed by reno rocket were professionals and each one of them performed their jobs and inspite of covid and other uncertanities,the project was completed per plan and the basement looks fantastic.The project included legal approval from the city which was managed by reno rocket without any issues reported out.For folks who are looking for basement to be completed , renorocket and its team is a good company to go with.

Approximate cost of services:
$50,000.00
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Company Response

Thank you so much for your kind words! You are truly a great customer! It was a pleasure for us in Reno Rocket to serve you in this renovation process! We are very happy!

Private User
Private User
0 reviews Halton Hills, ON
10/10

Basement Reno

Nothing but good things to say. From initial pricing, to design, to construction, then finishes, the team at Reno Rocket exceeded all expectations.
Professional trades people who were punctual and trustworthy.
Elias’ eye for detail caught things that my amateur eye missed. He treated the project like it was his own house. Questions were answered in a timely manner, any changes/modifications were done immediately.
As smooth as a renovation could possibly go. 5 Stars! Will definitely recommend to all who ask.

Approximate cost of services:
$40,000.00
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Company Response

Hey Daniel, thank you for your business it was great working with you and your family! Let us know when your 6th kid is on the way 😉 so we can start planning the addition. lol. thanks again

Private User
Private User
Private User reviews Toronto, ON
10/10

Full Service Basement Reno!

Reno Rocket turned our amateur drawing on a piece of paper into reality. We interviewed/ quoted with many contractors prior to hiring RenoRocket and their attention to detail and quoting made a huge difference. Each line item was carefully noted and we always knew what we were paying for.

The team was clean, precise and listened to our ideas and opinions every step of the way. We are picky! But they did not make us feel ashamed of it and always ensured they provided options.

We are so happy with our basement and can’t thank them enough for turning our cold, unwelcoming basement into a useable space.

Approximate cost of services:
$75,000.00
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Company Response

Thank you for your business and your kind words :) enjoy your new basement!

amira zia from Woodbridge
amira zia from Woodbridge
1 review Vaughan, ON
10/10

New Basement

I highly recommend Reno Rocket for your Basement Renovations. They have worked with us recently with a high degree of professionalism and reliability. Their patience and willingness to accommodate the customer goes beyond all expectations. We had to problem solve as the work evolved and they never failed to meet all our demands and expectations. For example we had very specific demands to allow spacing for a snooker table, demands for a wet bar that looks more like a kitchen, a staircase with landings, bigger than usual windows and the list goes on and on. Domenic, Elias and their team worked with us relentlessly to accommodate all our demands and high expectations. Only when we were entirely satisfied they ended the project to completion. Thank you Domenic for your amazing support!
Sincerely,
Aftab and Amira

Approximate cost of services:
$80,000.00
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Company Response

Thank you Aftab and Amira for your kind words and compliments. It was great meeting and working with you both :)

Private User
Private User
3 reviews Toronto, ON
10/10

Basement finishing

Great team to work with. The attention to details and skills they have is remarkable. I loved working with them. The guys came to the unit and gave us fair evaluation which was free of charge of course. The job was done according to plan and I was very happy with the final results.

Approximate cost of services:
$50,000.00
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Company Response

Thank you very much!

Private User
Private User
Private User reviews Toronto, ON
10/10

Basement renovation

Our experience was great. The work was clean and we had no issues with them if we wanted to change anything. They were very accommodating to all of our needs. Very pleased with the end result!

Approximate cost of services:
$75,000.00
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Company Response

Thank you for taking the time to review your experience!Enjoy your new space!

Joana in Toronto
Joana in Toronto
0 reviews Toronto, ON
10/10

Basement Reno

When we decided to get our basement finished, we contacted several companies for ideas and quotes. Reno Rocket was one of the companies we met with and were immediately impressed with their ideas and thoroughness. We met first met Domenic who explained everything to us step by step, helped with colour selections/finishes and provided us with a very competitive estimate.
The renovation process was smooth thanks to Elias who supervised the crews and made sure materials were always arriving on site. The quality of their work and efficiency was way beyond our expectations. The level of service we have received from this team was incredible and will definitely work with them again. Thank you for all your hard work!!

Approximate cost of services:
$32,000.00
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Company Response

Hey Joanna, thank you for your feedback! It was great working with you!!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Basement Renovation

We called in Reno Rocket for ideas on how to transform our finished basement into a more functional family space. They provided us with an amazing design and suggested beautiful and modern finishes. We trusted in their experience and they delivered! Highly recommended to anyone expecting the best!!

Approximate cost of services:
$45,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your feedback. We love combining smart design with beautiful finishes :)

Anita a.
Anita a.
1 review Whitby, ON
10/10

Basement renovation

This contractor did an excellent job on our basement. We now have a great additional space to enjoy in our house and wish we had done this years ago. We couldn’t be happier with the design and execution. It also helps that they are nice guys too - always polite and respectful.

Approximate cost of services:
$0.00
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Company Response

Anita and James, it was great working with you. You were amazing clients; decisive, kind and very organized.

Kind regards from the Reno Rocket team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.