I signed a contract in March 2020 for Reno Rocket to carry out a basement project. I postponed it during the pandemic and decided to go ahead with it in February 2022. We redid the contract because of increases in costs for materials and I also expanded the scope of the project to include our master bathroom. Unfortunately after signing the revised contract, they cancelled the project on short notice without offering an alternative option in the future. I only received a partial refund and they have never explained why this would be the case. I have found Reno Rocket to be a very dishonest and unprofessional company that treat honest and genuine people terribly. I would strongly recommend not using this company for any projects!
- Approximate cost of services:
- Company Response
Reno Rocket assumes the responsibility for the cancellation of this project. We enjoyed working with these clients and wish there was a better outcome for us all.
Our team visited the property several times over the past 2 years and provided multiple quotes because of changes to the work scope and timing. Our design team created detailed plans complete with layouts, renderings, materials and finishes and provided them to the client. We provided the client with a list of our suppliers so they could procure their own materials. We were committed and invested into this project however due to client start date changes, personnel changes beyond management control, and only after discussing with the client; we decided it was best for both parties to cancel and issue a refund of the latter deposit.
It is unfortunate to have a published negative review given that we did not even start this project.
It is our position that reviews like this should not be allowed on Home Stars.
We wish Patrick and family well.