The new heat pump along with the gas furnace is not being controlled properly and they won't come out to fix it. So what is the problem... We were away for much of the winter and had the heat in the house set to 12 DegC. Having a smart thermostat I could monitor the heat and when it was cold outside I noticed the temperature in the house was swinging from 12 Deg to 25 Deg and that was when it was really cold outside in early January. When milder it was holding at 12 Deg. We are now home and it is random whether the heat pump or the gas furnace will do the heating. Usually when the gas furnace is heating it will not shut off when the desired temperature is reached.
I have called the service department many times and sometimes I get to talk to Lucas but although they know there is a problem they will not send someone round to fix it. Basically the thermostat is not communication accurately with the heating system.
Would I use this company again, NO DEFINATELY NOT!
- Approximate cost of services:
- $11,752.00