Nordik Windows And Doors

Received 4 quotes. Decided on Nordik based on price and salesperson. Install was loud due to cutting out old door. End result is an excellent install and a beautiful door. Very happy with the results.

They did an amazing job! Highly to other home owners. Their work was sufficient , clean, and they definitely know what theyre doing. Thank you so much and we so invested with our brand new front door.

We found Nordic Windows and Doors to be professional, kind and knowledgeable. We felt supported in our decision around which windows we could start with comfortably as we had other pressing renos to do this year as well. Thank you to the whole team and we look forward to our future endeavors in the near future.

We recently had our front entry door changed and we couldnt be happier.

We went with a larger door (eliminating the sidelight) on the suggestion of the sales rep. Were so glad we went this route as it makes the front of the house so much more impressive.

The installers were prompt, friendly and professional. They did a great job, were fast and tidied up after themselves.

It was a great experience and we highly recommend this company.

Nordik Windows and Doors replaced 17 windows with new ER40 Energy efficient units at a very competitive cost and ahead of the estimated installation date.

I can only comment on the customer service and sales, as we canceled our order before we even got to the installation.

Peter came out to our house on a Monday to give us a quote and took measurements. He seemed rushed and commented on how little time the company left him to get to his next appointment (for which he was already late). He did not ask me about what colours, style of hardware, or trim I would like for the windows or patio door. He initially quoted us one price and then realized he made an error the updated price was almost $3500 more. I felt pressured into giving a deposit. When I asked him about other styles of trim, he commented that I should choose colonial, and that if I changed my mind, he would update it later (instead of just letting me see the options). He did not have either style of trim as a sample to show me when asked.

The next day, I realized he did not clarify if the bathroom windows were frosted or not. I asked for an updated quote on frosted glass for our 2 bathroom windows and to change the style of trim. He said he could make the change and asked if he could sign on my behalf to update the contract. I refused and he asked me to sign it back to him as soon as possible. He said he would send it out the same day (Tuesday). I did not hear from him.

I waited until Thursday and called the company directly because I was worried the order would go out with the wrong specifications. Customer service informed me Peter was very busy and would get back to me the same day. They apologized and assured me he would contact me the same day. On Friday I sent a follow up email and Peter again assured me he would get it to me by the end of the day. I waited all weekend and heard nothing.

On Monday I called the company again informing them that if I did not hear back that day, I would be canceling my order. When I looked at the contract I had signed, there was no cancellation policy to be found. I had to ask over the phone and they informed me I had 10 days to cancel (I was on day 7). Peter then called me apologetically and assured me he would get me the updated information the same day. To no surprise, I did not receive any information.

I called Tuesday morning to cancel my order and was informed by customer service that Peter was the only one who could cancel my order. They asked me to wait until 2 PM for him to call me to process the cancellation. When I asked about getting my full refund back, Sherri was unsure about the policy which seemed strange. When I called back, I was informed that Peter was off for the day and the sales supervisor would be dealing with my issue. Of course, they were in a meeting, so I had to wait again. In a company as large as Nordik, I was surprised there were only 2 people capable of processing my cancellation request.

Peter called me directly that day to apologize and asked me to reconsider. When I asked for the cancellation of my order, he said he would give me some time to think about it instead and asked if I had a heart, would I reconsider. This kind of language and refusal to grant me the refund seemed unprofessional and exploitative.

The sales supervisor called me afterwards and informed me again that Peter was the only one who could cancel my order. I informed her that I needed my refund processed that day and she said I needed to send her an email in writing asking for my cancellation. Once I did, she said it would be processed in 24-48 hours. 48 hours later, I had not received any confirmation that the refund had been processed. When I called Nordik again, I was informed they do not give out refund invoices. When asked for a refund receipt, it seemed as though I was asking for something difficult. Eventually I received my receipt and my refund.

Overall, the company was unprofessional and too busy to take care of me as a customer. Communication about basic transactions was complicated and unclear.

Great experience from start to finish. Person who came and did the estimate was very professional. Installers were great. Very happy with finished product.

Great service on all levels. I will be purchasing the remainder of my old windows with Nordik!
Excellent customer service and the installers are very professional!

From beginning to end I have been completely satisfied with the window process.
The salesman was very informative and answered all of my questions during his presentation, as well as any additional questions I had before I made my decision to go with Nordik Windows.
The install process was very quick. A team of two took one day to install, and the finishing work on the framework was flawless.
I would not hesitate to recommend Nordik Windows to anyone who asked.

Excellent products and timely and professional installation. All staff very helpful and good communications with all aspects of the process. Very pleased with the overall experience.