Nordik Windows And Doors

Windows & Doors Installation & Service
Mississauga ON L4W 2N3
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HomeStars  >  Windows & Doors Installation & Service in Mississauga  >  Nordik Windows And Doors  >  Complete Window Installation - Said all the right things did most of them wrong
Rob
Rob
2 reviews Toronto, ON
2/10

Complete Window Installation - Said all the right things did most of them wrong

We did quite a bit of research before we decided to go with Nordik. First off, they are a manufacturer so you figure you won't have to go through a middle man (NOPE still had to for parts we've been waiting for for OVER 6 months).

When we decided to go with Nordik it was based on their technology, the fact that they don't outsource their work (so they say) and their pricing was fair.

Initial contact with Nordik was easy, they made an appointment and sent us Chris (a very nice guy but unfortunately ineffectual at actually getting us help for ANYTHING after the fact)

Chris came in, told us about the technology, explained that due to high volume it would take about 16 weeks (we were okay with this) we also asked about the Energy Rebate and Chris said that Nordik was one of the advisers to the government on how the rebate should work. We were concerned because up to $5000 could be left on the table. He said "MORE THAN LIKELY" they would make it retroactive as they had done in the past. Well it turns out this was untrue and you will need an audit BEFORE you have your windows done. If you like us were unlucky enough to get them done before June, you're OUT OF LUCK apparently. Also we decided to take a 3 month deferral with with the company they use to do their credit SNAP FINANCIAL. It was only 39.95 for a 3 month deferral which would work out well as we were expecting some money to come in. DON'T USE THEM! They don't send much communication and honestly they don't want you to pay off your loan in 3 months, they want you to pay their interest for the next 12 years. I spent too many hours on the phone trying to rectify their issues. In the end, we had to go to the bank and stop payment on their monthly loan charge AFTER we were able to prove to the bank that we had sent them the money! This should NEVER have happened and the girl we spoke to at Snap was rude like it was OUR FAULT for paying in full on a contract number provided by Nordik that they apparently had no record of at Snap Financial (WOW).

So now, day of Installation, 2 really nice guys come by and honestly they were very efficient, too bad the windows weren't. 3 screens were already damaged and we ordered black windows and hardware and 2 of the windows came with white hardware (REALLY???? C'MON NOW! This wasn't a mistake, they just wanted to get the install over with and decided this was the best way....by the way we're still waiting for them to change the handles!!)

We waited OVER 6 months before we wrote this review, we gave the company EVERY chance to rectify issues and we were left sadly wanting!

Why they didn't get an outright 0. Chris was a good guy and never failed to take my calls...even the tough ones, unfortunately he was totally ineffectual and we got no help from our primary contact with the company, and the person you trust to help you through some of the problems. Had we waited 2 more months we would have saved over $3000

So the good, Chris was a great guy, and we ordered the windows. To our surprise because apparently our window order was not complex, they were able to have our order ready in 4 weeks! WE were ECSTATIC! That's the best this story gets so don't get too excited.

The guys who installed the windows were great and cleaned up very well after themselves. The guy who fixed the damaged screens was also great.

That's it that's where it ends. Chris knew we had doors to do also as this house is 65 years old and the doors are probably as old as our old windows were (28 years).

Nordik will NEVER get our business again and we will recommend them to NO ONE. After 6 months and many headaches, I realize that the issues we had were EASILY avoidable but Nordik chose profit over customer service. We don't know how good their 25 year warranty is going to be, but we're not too optimistic to be honest. Best to stay away...don't make our mistake. There's just too much money you're spending to play Russian roulette with such and important purchase.

******We included a picture so you could see the damaged screen AND the wrong colour handles...why??? why???******

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Company Response

Hi there Rob, we're so sorry to read about your experience to date and are hoping for a quick and satisfactory resolution to the outstanding service required to make your windows look and work good as new. the Greener Homes Grant was to be retroactive to December 2020, this is the information that was provided to us prior to the launch of the program and is what we shared with our customers. When the program did officially launch with the inclusion of the pre-installation audit it caught many customers and vendors off guard and disappointed. We fully stand by our warranty and are here for you if and when you need us to service your Nordik products.