We had several windows replaced by Nordik in April and May. There were several outstanding issues to be corrected after the original install visits including a damaged screen, poor caulking and dented capping around a large bay window. After repeated calls to Nordik to follow up on when these items would be addressed I was finally given a date of Aug 11th. On Aug 11th Ralph called to say he could come earlier than the original time if I was available which was great. Ralph was very professional and a pleasure to deal with. He addressed and fixed every outstanding issue we had with a smile. I wish Ralph had done the original installs as I feel the job would have been done correctly the first time and we would have been spared several weeks of frustration. Ralph is a credit to your company.
- Approximate cost of services:
- $17,000.00
- Company Response
Hi Rick, We're sorry to hear of the issues you had early on. However, we're very happy Ralph came in and was able to complete your job to the standard our customers expect.