First of all the contract was signed end of October 2020 The door was delayed until April 19th 2021!!
Secondly, the sales rep Ryan was very nice and explained during contract signature that I can buy a Weiser or Schalage look and the installers will be hapoy to install it.
When the installers came this Monday they FAILED TO INSTALL THE LOCK They explicitly said : WE USUALLY HAVE THESE ISSUES WHEN THE LOCK AND HANDLE ARE NOT PROVIDED BY uS!!!!!
Funny!!! The lock they provide are the exact same one I was told by their sales rep to buy. I bought it from home depot for around $280.
Now the sales rep called and said i either buy their lock for more rhan $500!!!!!!!!!!!! Or I get someone to install my lock!!!!
Extremely unprofessional and experts in rip off
- Approximate cost of services:
- $8,500.00
- Company Response
Hi Sally, We are so sorry for this issue that you are having, I see that we already have someone working on your file to make sure this get resolved for you right away.