Nordik Windows And Doors

Windows & Doors Installation & Service
Mississauga ON L4W 2N3
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HomeStars  >  Heating & Air Conditioning in Mississauga  >  Nordik Windows And Doors  >  2 Months Plus After Install and Still Awaiting to be HAPPY with my Purchase
Sonya in Hamilton
Sonya in Hamilton
1 review Hamilton, ON
0/10

2 Months Plus After Install and Still Awaiting to be HAPPY with my Purchase

Customer Service is useless. I had my 5 windows replaced and I am NOT satisfied. Two of the interior frames are damaged, the outside of all window trims are uneven, gaps exposed, not flush. All of the screens allow tiny flying outdoor bugs inside as there are spaces between the frames and screens. Its almost as if the frames warped before they reached me. The one window doesnt close properly and therefore no good. I shouldnt have to strain my shoulder in attempt to close something with force that isnt how the others are. There were two screens with damage. Replacements were ordered, I had to wait nearly a month for them to arrive. I went to the office in person to see what was the problem. The two new screens were there. I had an inspection by the supervisor of install who brought the two screens to install only to find that one of them. was ordered for a different room. Its been a month since this inspection and no update received by phone or email about replacement frames, the correct screen required or the findings of their inspection.

Approximate cost of services:
$6,700.00
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Company Response

We apologize for any disappointments and frustrations you have experienced with our service. Your satisfaction is our priority, and we stand behind all of our products and installations. We will address the issues you raised and repair or replace any item that does not meet our standard. Thank you for bringing these concerns to our attention, and we are committed to resolving them promptly.