full replacement of 12x windows and 2x doors
satisfied w/ product (window/ 2x door), which so far is OK but it's only been a few months. very unsatisfied with company's service, communications & quality control. no follow up by email or phone. ordered dec 2020, still waiting for completion of job 13-14 months later. doors installed June 2021, windows Aug 2021, but missing bug screens.
while pandemic supply chain issue can explain some of the delays, the real problem is communicating any delays and shortcomings. best example is installation of missing screens feb 07, 2022. not only is the paint wrong (white instead of black), the sizes are consistently wrong too. Nordik has the drawings of the windows, they manufactured and installed them already, how can they be so off?? and does nobody control the product before it goes out to client? complete lack of competence AND quality control. Nordik installer was speechless too, then took detailed dimensions and issued report. still waiting to hear back from Nordik customer service about screw-up on their end, an expedited delivery schedule (!!) and re-book appointment for final (????) installation!
- Approximate cost of services:
- $20,000.00
- Company Response
Hello, we are sorry to hear about your frustrating experience. There is no good reason why we have not been able to get this right for you so we can certainly understand and appreciate your dissatisfaction. As you have posted anonymously we cannot confirm the current status of your work order and encourage you to please get in touch with our service department if you are in need of an update or any information.