Windows installed do not close/lock.
Had 5 windows installed on Monday.
I submitted a list of 13 complaint items to them and called them EOD Monday.
Very poor professionalism from the installers. Of the issues, the most concerning is that two of the windows do not close properly. They will not lock. One is not even square, the window hits the top and is off by 1/4 at the bottom. We have had to put wood in the windows to stop someone from breaking in. Cool air is coming in as they do not close all the way. I have had to call the salesman, whom says is trying to help. However, it is now Friday afternoon and we have had no one reach out to help.
- Approximate cost of services:
- $7,000.00
- Company Response
Hello, we are very sorry to hear about your installation experience and that there are issues that remain to be addressed. Please know that any and all product issues will be addressed and corrected as soon as possible. We hope you have a better experience moving forward.