The product is great; however the customer service and efficiency of this company is TERRIBLE! We put in our order of 11 windows, 2 doors, and 3 sliding doors in April 2021...here is the timeline of this nonsense.
July 2021 - Windows were installed, screens came scratched and the indoor trim replacement was incorrect (not the same style or size of trim, and some of our drywall was damaged).
Aug. 2021 - Service ticket went in for trim and screens.
Nov. 2021 - All doors were supposed to be installed. Out of 5 doors only 1 was correct. Our side door wasn't measured properly and was an inch too long, and the 3 sliding doors were white on the inside instead of the black that was ordered. We were then told that they didn't have a timeline for when the side door could be replaced, and they offered us $300 per sliding door to just keep them how they were. We refused, and were told it could be summer 2022 before we get them.
Jan. 2022 - We finally got word about our service ticket for the trim, screens, and doors only because we threatened to write a poor review. All of a sudden the side door and service ticket was going to be done in Feb. and our sliding doors would be installed in May.
Feb. 2022 - Side door was installed, however only 1 of the 9 screens that needed to be replaced fit properly, and the installers didn't have any material for the trim...
EVERY. SINGLE. TIME we've had a job supposed to be done on our house, it has been incomplete or wrong. We have talked to multiple people and keep getting pushed around; no one can really tell us what is going on and it's very disappointing as we THOUGHT we had chosen a great company. At this point, we just want to get these jobs done and part ways.
- Approximate cost of services:
- $25,000.00
- Company Response
Hello, we are very sorry to hear about your experience so far. This is, obviously, not the level of service we strive to provide our customers and we are sorry for continuing to let you down. Please know that we want the job to be finished just as much as you do, not because we want to part ways but because you hired us to do a job and we pride ourselves on our ability to follow through and provide exceptional products and installations for our customers. We have not lived up to our standards on your project thus far, but despite all of the set backs we will be sure to leave you with a finished product you are satisfied with and can enjoy for many many years.