Increased price after contract signed and refused to return deposit
******Update: Jan 2020******
Filed to BBB and Lionscape only agreed to return half of the deposit totaling $600 because they lose business due to my negative review to this company. " This company stated everywhere that the 10% deposit paid to reserve a date to start the job and this is non-refundable. However in fact, this company never have any intention to start. Therefore I paid for nothing. Next actions would be to report this incident to OPP and Service of Canada.
******Update: Sept 2019******
This company stated misleading statements to Eric's comment. Here are the fact of true statements:
1) "we had every intention to complete your job", in fact, this company have no contact to us after the deposit was made on April 22 2019. Company stated clear the start date around mid of June 2019 but never show up.
2) "we 100% would complete your job this season", in fact the contract signed to complete front and back with $12000 on April 22, 2019. On September 13 2019, after 7 times contact regarding the start date, they said they can only complete the front for $12000 and to complete front and back would be $17000. THIS COMPANY KEPT THE DEPOSIT, NO SHOW UP AND REQUEST MORE MONEY AFTER CONTRACT SIGNED.
3) "however we were always honest and communicated with you", in fact this company gave me the delay reasons are not true.
4) "Most importantly weather is out of our control and was a big factor to pushing the estimated start date. ", in fact this company no intention to start in 90 days after the estimated start date. According to the statistic 2019 raining date of Toronto, there is 41 raining days in the period of June 2019 to Sept 15 2019.
5) "We sincerely apologize" in fact, this company never apologize to me.
6) "One thing Lionscape guarantees is that from the start of your job to finish", in fact this company state clear on September 13 2019 which is 144 days after contract signed that they need more money to complete the whole job.
After 2 negative reviews, this company suddenly have many positive reviews, 2 of reviewers joined on 2019/09/15, 4 of reviewers joined on 2019/09/16
******Initial Comments******
I signed contract since April 2019 with $1200 to book the start date on 2nd week of June 2019 of my driveway extension and walkway. From beginning of June to end of July, I contacted them 7 times to confirm the start date but I got the following reasons of delay: 1) Poor weather, 2) too many jobs booked and need to start prior to mine, 3) need to complete southern city then to my northern area, 4) Kris had tooth surgery need time to recovery, 5) Kris need extended the recovery time and my job is the next one, 6) don’t know the date, 7) need time to review the contract. As of early of September 2019, no further contact to me and no intention to complete my job. They refused to give me back deposit and finally I filed a claim to this company. Good luck to their existing customers and anyone trying to contact them. All above fact proved by the texting screen shots.
- Approximate cost of services:
- $12,000.00
- Company Response
Hi Eric, we had every intention to complete your job. Upon signing the contract we provide an estimate start date and disclose that all deposits are non refundable which is what you signed to, however we 100% would complete your job this season!
We did encounter unforeseen situations as you listed above, however we were always honest and communicated with you. Most importantly weather is out of our control and was a big factor to pushing the estimated start date.
We sincerely apologize as we strive to do the best for our clients. One thing Lionscape guarantees is that from the start of your job to finish, you are our number one priority and focus. We would be more than happy to complete your job with the hopes to rectify the situation.
Thank you