The HVAC Group

Heating & Air Conditioning
64 Lancaster St W Kitchener ON N2H 4T2
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79%

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Reviews for The HVAC Group

Average customer rating:
9 10 (8 reviews)

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EV
EV
3 reviews Kitchener, ON

First Review

2/10

Bad customer service and incompetence in troubleshooting HVAC

Servio came to troubleshoot the issue of no power to the furnace thermostat, and his diagnosis was that it was a bad circuit board, which he subsequently ordered and installed but the furnace still wouldn't start. He then told me it could be any other of the components and that I wouldn't want to keep replacing them to find out what was wrong (instead of him actually troubleshooting which one was actually bad). He told me I should just get a new furnace (which I wasn't thinking of at the time) and that he would get me a quote, which he did. Even tho I didn't want to spend the money for a new Furnace I entertained the idea because I he said he could give me a good price. I then got other quotes to ensure I was getting a good deal and that's when I heard about
the additional rebates available. It all seemed well until I asked him if I could take advantage of the additional larger government rebates besides the smaller ones he had offered. When trying to confirm by text what the total price was with all the rebates, I was just sent an invoice by email for the board and it's installation, no explanation or further communication. I had to call him to ask what was up and was just told to "just pay the invoice today", which I did. He left me and my family without heat and since I was dealing with him in good faith, had no one else in line to install a new furnace at the time. Had to pay another HVAC person with actual troubleshooting skills to figure out that the new board I had just paid for was not needed and the problem was something else all together. I cannot recommend this company or Servio for HVAC service as I was given no explanation for his change of mind and attitude in supporting my family in getting our furnace fixed or replaced. Also better troubleshooting skills are needed for a service person and not just start requesting changing random parts at the house owner's expense.

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alopes
alopes
1 review Waterloo, ON
10/10

A/C installaion

friendly, reliable, professional . Installers were courteous and came back a few times to check on the install.

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User in Kitchener
User in Kitchener
1 review Kitchener, ON
10/10

Plumbing and HVAC

I'm a renovator and Servio helped to rough-in 2 new bathrooms and do finish work on a total of 4 bathrooms.
He also did the ducting work required.

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donnams117
donnams117
1 review Kitchener, ON
10/10

HVAC Service

My air conditioner started cutting out and blowing fuses.
Servio Dauria (owner of the HVAC Group), identified the plastic, covering the wires leading from the A/C into the house had been chewed off as well as the sealant surronding the opening. A rodent had caused the damage. He was able to repair the damage to the wires and new sealant and restart the A/C unit.
He is very professional and was determined to provide me with cool air as quickly as possible.

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Holly
Holly
2 reviews Kitchener, ON
10/10

AC broke

Our AC unit started making a terrible noise so we shut it down and called HVAC group. They got back to us on the same day and made an appt for a service call. Upon arrival we started the unit again and the noise had stopped but they still did a very thorough check of the AC unit and found everything to be functioning properly. We really appreciate the job they did and how detailed they were in checking over our AC unit even though the noise had stopped before they arrived. We highly recommend HVAC Group!

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Linda B.
Linda B.
1 review Ayr, ON
10/10

Furnace and air conditioner

Arrived on time, explained what they were going to do, cleaned up work space completely, cheerful attitude, a top-rate professional job! The new furnace and air-conditioner work beautifully in my home.

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Company Response

Thanks for the review! Glad to hear you are happy with your new furnace and air conditioner and everything is working perfectly.

George  in Kitchener
George in Kitchener
1 review Kitchener, ON
10/10

Rooftop / Industrial

This company came and installed a rooftop unit on our buissness, they came in a pinch and did incredible work, couldn't speak more highly about this company, they exceeded my expectations with a great price!

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Company Response

Thank you George for the review, we take great pride in our work and the services we provide.

haase_christine
haase_christine
1 review Kitchener, ON

First Review

10/10

AC Service

These guys are very professional and reliable I will refer them to everyone that I know, I will also use them for future business.
They are honest and upfront and treat their customers with dignity and respect. A thousand thank you's and I am going to spread the word!

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Company Response

Thanks for the review, glad we could help. We appreciate you spreading the word!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The HVAC Group

The HVAC Group offers a variety of services to ensure that your home or business is running at peak performance and that it is most comfortable for you. Our team of experienced professionals have the knowledge and necessary skills to install, clean, and tune up all major heating systems. At The HVAC Group we take pride in great customer service and satisfaction by ensuring that each new installation, upgrade, or repair service is done correctly the first time and within your budget.

***

For all of your heating needs, we offer:

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Energy Efficient Water Heaters

Humidifiers

Radiant Heating

Tankless Water Heaters

Gas Boilers

Boiler Cleaning

Boiler Repair

Water Heater Repair

Furnace Repair

HVAC Filters

Radiant Floor Heating

Ventilation Services

Furnace Installation

Hot Water Heating Systems

Furnace Maintenance

Heating Control

HVAC Control Systems

Furnace Inspections

HVAC Maintenance and Inspections

Heating

HVAC Installations

Heating Services

Commercial Heating Repair

Commercial Heating Installation

Residential Heating Repair

Residential Heating Installation

Barbecue Lines

Boiler System

Replacement Of Water Heater

Furnace Services

Fireplaces

CATEGORIES
Heating & Air Conditioning
WEBSITE
https://www.hvacgroup.info/
YEAR ESTABLISHED
2009
PAYMENT METHOD
Cash, Cheque, E-transfer
MEMBERSHIPS
BNI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No minimum
BONDED
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.