Washing Machine Inspection and Repair
Very disappointed and feel ripped off. They cleaned washing machine but they still didn't fix the machine. Told I needed a 250 dollar part but without guarantee this would fix the problem. The manager/owner was yelling at the tech guy (who was very nice but seemed a tad inexperienced) to get to his next appointment because he was late while I was trying to get some concrete answers. I spoke to the manager and he told me the same thing - the tech had to get to the next appointment even when I still had no answers - the manager on the phone told me it was the part I needed and the second visit would be no labor charge but I totally lacked confidence in this company and would not recommend them though I do feel bad for the tech guy - he was young and was treated very rudely by his boss. I want my money back!
- Approximate cost of services:
- $180.00
- Company Response
Good afternoon and thanks for your feedback. we are always working on our interaction system and there is always something to strive for.
I met your situations very closely,
if it was not clear to you how stones got into your washing machine, nothing that we can do but you can't treat our technician for 2.5 hours simple because you are not satisfied with the answer and you do not want to order the part to complete the job.You pay $180 to get the stones out from drum and draining pump,unfortunately pump have to be replace and by the way all part its cover by manufacturer warranty .
Thank you.