Had a tech come out to fix my a/c, they diagnosed an issue with the actuator and that it needed to be replaced, the tech was able to do a temp fix, but advised he will have to locate a new actuator and return. Never heard from them for months, tried to restart the process, and communication was fairly spotty, they finally started communicating and they were trying to track down then parts and the pricing, then silence for many days. They were looking to replace the entire unit or a major part of it, it would have cost a lot of money, i got tired of waiting and hired another company and they showed up the same day with part in hand and fixed it in less than an hour, no major replacement, no major costs, all for under $200.
- Approximate cost of services:
- $180.00
- Company Response
Hello Jason,
Thank you for your review, I am sorry to hear about about the delays with allocating an actuator, With your particular brand, There was a delay with our distributor and the network we were using at the time, Condominiums are very specific and having the network and the support behind us is critical. Moving forward we are confirming the name (brand of the condo, A/C unit) This way, we can work quick and efficiently for our customers who have condominiums. My sincere apologies that you were the unfortunate customer who had to experience an issue. We're better technicians, today, because of it and your patience was truly appreciated. Please feel free to reach out to me to discuss what I can do to make this right for you.
Jeff gorly. 416-556-8368 ext 31
Thanks