City Home Comfort

Heating & Air Conditioning
Toronto ON M5V 1V1
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Reviews for City Home Comfort

Average customer rating:
10 10 (17 reviews)

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Roy in Old Toronto
Roy in Old Toronto
1 review Toronto, ON
10/10

Furance and air conditioning

Needed a new furnace called and spoke to Steve energy consultant who put a package together at a great price , installed by Terry a few days later very professional company staff was excellent Thanks guys for a great job hard to stop a Trane

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Company Response

We are glad that you're satisfied with our service. We're looking forward to see you again next year for the annual maintenance and inspection.

Charles in Old Toronto
Charles in Old Toronto
1 review Toronto, ON
10/10

Furnace and A/C Installation

Caring installer who did the job in a manner that showed he was proud of his work. Everything installed and tested first rate. Cleaned up after also. Best installation I've experienced for a furnace or A/C unit - and I've done 3 in different houses. Would highly recommend CHC.

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Company Response

Thank you Charles for the kind review.

Wendie
Wendie
2 reviews Toronto, ON
10/10

New Furnace/Air

You know how we are creatures of both habit and comfort? And when we are NOT physically comfortable, we are not usually nice about it?
That was driven home to me on Sunday night, March 10th. I arrived home to Toronto after an emotional visit with my very sick sister. My husband, the dog, 4 cats and the fish had been freezing, literally, since Thursday night. I had expected to come home to a warm house because  I had been in touch with 'my guy' since Fri and he kept saying he would come by. Bear in mind he's kept my old furnace running for years.  Years! So by Sun night he still had not appeared and I was SICKER than I knew. (I actually had pneumonia!) Monday night he showed up and said we probably needed a new furnace. WHEN is the timing ever good to be uncomfortable? Exactly! Never! By now I had 3 space heaters which definitely helped. But short term. He said he'd be back Thursday so in my feverish state, I thought he meant INSTALLED by Thursday. How wrong I was. And how COLD we were. (And one cat is 19 and not in the pink of health either...) So when he called Thurs morning to say he would be by to measure...measure!! I lost it. I typed in 'furnaces' on google.

 I had my name on a website at 2pm.
At 2:15 I got a phone call from City Home Comfort.
Analissa asked me if anyone had called me yet. I said no. She asked if someone could come out at 4. I countered with 'anything earlier?'  She said yes! Before 3, an incredibly positive and upbeat man bravely appeared at my door.
Steve looked at my furnace, I told him my quick story. That I was sick. About my sister in Boston. That I'm selling my house shortly! About 'my guy' and how miserable I was. And outlined my bottom line numbers.
Can I say that in literally 5 minutes after his arrival Steve and I had come to an agreement?!! He was so optimistic, so knowledgeable, so....secure...I knew in my heart that this was the way to go. BUT, with pen in hand, as I was about to sign, I felt like I had to do the decent thing and at least give 'my guy' the courtesy of a phone call. Steve just froze. Not like I had been! He just stopped having any motion. He stopped cold. (so not an intended pun!) He listened as I made the call. I told 'my guy' I had someone over and I was about to sign the deal.  Ironically, he walked in at that moment and when I tell you it was one of the most awkward moments for me...believe it!
I was literally in tears! (Bear in mind, pneumonia. So cold inside. So frustrated) My heart was heavy but my brain was spot on.
This time it was about my family and ME.
I said good-bye to 'my guy' forever.
Fast forward to 9:30 the next morning, 17 hours from the time I put my name on that website. 16 hours from the time Steve arrived at my door, Terry came, literally unrolling his red carpet. And despite my pushing tea and banana bread on him, he was very self-contained. He even charmed my dog!!  At 4ish, Steve reappeared to see what was going on. Terry had just tested the parts. We were about to have heat!  Wonderful wonderful wonderful heat!! (and bonus, air too!!) That man did not stop for 11 solid hours!
Steve and I toasted with a Guinness and uh, tea. (damn pneumonia!)

So, here it is, three weeks later. It's April, theoretically spring, yet still that cold is in the air.
I have BLESSED the people at CITY HOME COMFORT EVERY DAY. EVERY SINGLE DAY for three weeks! And I shall, for the rest of my life. Analissa for getting the ball rolling. Steve for everything after opening the door. Terry for his dogged determination. And Chris for giving the green light.
This team of people are now MY team. I have hooked them up to my real estate team. I will never stop raving about their incredible service, their human approach, their kindness and hot dog, their HIGH EFFICIENCY! (And again, no furnace pun intended!)
Yes, I am moving. And I am taking City Home Comfort with me every step of the way.
5 Stars just isn't enough. 10 out of ten MAYBE. I would give a 100%  across the board. You're the BEST!!
Thank you always guys. Thank you from the bottom of my big WARM heart.
Wendie

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Company Response

We appreciate the kind words Wendie! We're looking forward to more years of servicing your Hvac systems for the annual check and inspection.

Private User
Private User
Private User reviews Toronto, ON
10/10

Furnace repair

on one of the coldest nights in February, I realized my furnace had stopped working. I called first thing in the morning and City Home Comfort was there before noon.

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Company Response

Thank you for your kind review.

Chris

Ron in Toronto
Ron in Toronto
1 review Toronto, ON
10/10

Furnace, air conditioner and tank-less water heater

This is going to be my first time reviewing a company/ service. We love the new furnace and tank-less water heater, the installation was clean and on time. The technicians were great.
The main reason I’m compailed to write this review is mainly my experience with the young consultant that came to sell me these products. Been in sales myself for over 40 years, i was absolutely amazed by Steve. Within 5 min of meeting him, I knew he was going to get the deal. Steve is extremely organized, took every step to explain his well laid out presentation and no delails was too small. Unlike most of other representatives that came , he was the only one that asked if we had any issues with the current heating and how long we intended to stay in the house. Very important information if you ask me! He then proceeded to offer me 3 different options thus allowing me to pick what would work best budget/needs. Throughout the presentation not once did I feel a sales push, tricks or blur. It is more about informing and going over rebate details. I felt very comfortable signing up on the spot. The communication before the installation was superb, every question was answered within minutes. After the installation, he came by the house as promised to see how everything went and set up the Nest on the family’s iPad and phones. Needless to say that the customer service was above and beyond what i would have expected. I want to thank Steve and City Home Comfort for a very pleasant experience buying our new equipment. Good luck and keep up the good work. Highly recommend this company.

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Company Response

Ron, Thank you so much for your great review. We try our best to be courteous fast and efficient. I am so happy you and Steve hit it of so well. I had to read this quite a few times because it's such a wonderful review you wrote
On us. We thank you for your Business and look forward to your service relationship for years to come.

Chris

10/10

Tankless Water Heater

Obviously biggest snow storm in 50yrs so something had to go wrong. Lost our hot water today. I called couple shops close to home but they could not send anyone till next week. Went through the Homestars search and got a response from City Home Comfort within 30min of request. They got to the house within 2hrs and promptly fixed the issue. Recommended annual maintenance so problem does not occur again. We are very thankful and will use them again for any needs.

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Company Response

Thank you so much for your review. We are glad we could be of service. Stay toasty!

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Impressed by promptness

I had woken up in the middle of the night from my son saying he was cold, when I looked at the temperature it was 10 degrees in my house I got on the phone and called City home comfort, within the hour A gentleman named Chris arrived. He fixed the issue and recommended getting a new furnace he showed me all the reasons why he made this recommendation, I was impressed with his knowledge and kindness.
A couple months later a different problem happened with the heat and I felt the need to try a different company so I did. I wasn’t impressed with them and they tried to replace a part that was just replaced by Chris at City Home Comfort. There was something off about this other company and their prices were super expensive also telling me they don’t know when they will be back to do the job yet wanted me to pay for parts they didn’t even have yet...
I realized I made a mistake, so I decided to call back City Home Comfort and follow up with Chris, he spoke to me on the phone for a good while and explained different options and how it made no sense putting money into an old furnace to possibly only get a year out of it, so I went for a new one and I’m happy that I did, they were fast and did a great job!!! I’d highly recommend to everyone!!

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Company Response

Thank you for the kind review. We are glad to be if service. Hope you are enjoying your new furnace. You made a great choice,

Private User
Private User
Private User reviews Whitby, ON
10/10

New Tankless and Furnace

10 Stars ALL THE WAY!!
The home consultation was impressive to say the least, the sales person was friendly and very knowledgeable guided us to the right equipments for us. the installations was clean and on time. Thank you City Home Comfort

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Company Response

We love 10 stars! Thank you for your review. We are happy we could be of service and congratulations on your new tankless! Stay toasty!

furnace2018 in Old Toronto
furnace2018 in Old Toronto
1 review Toronto, ON
10/10

Installation Trane

I had a new Trane furnace (S9X2) installed by City Home Comfort on Dec. 17, 2018. I made a contract with the company, due to its comparable price. However, I was worried about the quality of the job, because the company has only a few reviews on their website. On the installation day, the technicians showed up on time and completed the work within the estimated time frame. They vacuumed the working area and took all the leftover pieces of materials after the installation. When I asked them to check the humidifier, they changed the filter without charge. The company also submitted the form of incentives on my behalf. I am really satisfied with the furnace and the company. Highly Recommend!
Kenny Park

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Company Response

Hi Kenny, thank you the rave review! We at City Home Comfort are glad we met your expectations. We look forward to servicing your home for years to come. Stay toasty!
Steve

Private User
Private User
Private User reviews Toronto, ON
10/10

Air Conditioning and Furnace(boiler)

Great Service- good team! I have used them for multiple big jobs, they installed both my new furnace, which is very efficient, and installed new AC, which saved my marriage in summers. We had a complicated furnace setup with infloor heat and other issues, but they finished everything on time and on budget so i'll keep using them for everything!

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Company Response

Thank you so much for your kind review. We really appreciate you taking the time to share your experience you had with City Home Comfort!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Home Comfort

City Home Comfort is a family-owned and operated company that has been serving the Greater Toronto Area since 1981. We started the company with the goal of offering the kind of service and support we would want for our own family. These values are at the core of our business and have been handed down from generation to generation.

We are a premier HVAC contractor providing the Greater Toronto Area with the best home-comfort and air-quality products on the market. We provide prompt, courteous installation and service at an excellent value. We feel confident that after a visit to your home or business by one of our experienced technicians, you will be comfortable in choosing City Home Comfort for your next home comfort project. We are not satisfied until you are.

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We provide service 24-hours a day, 365 days of the year with fully-trained, licensed, and insured technicians for all residential and commercial applications.

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You, like our customers, will grow to trust and rely on the experience, professional approach, and friendly staff of our family-owned business. Call us today and let us help you with all your home comfort needs.

CATEGORIES
Heating & Air Conditioning
WEBSITE
https://cityhomecomfort.com/
WRITTEN CONTRACT
Yes
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