City Home Comfort

Heating & Air Conditioning
Toronto ON M5V 1V1
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Reviews for City Home Comfort

Average customer rating:
9.2 10 (212 reviews)

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Matt
Matt
2 reviews East York, ON
10/10

Furnace maintenance

Arrived on time, checked over our older furnace, replaced one part (which he had on hand), and gave suggestions to help keep it running longer. Happy with the service, would recommend.

Approximate cost of services:
$250.00
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Bryce in North Toronto
Bryce in North Toronto
2 reviews Old Toronto, ON
0/10

Hot Water Heater Installation

Very disappointed. The hot water heater install was good. But the installers tried to squeeze multiple vans in our driveway - and knocked a stone wall. As compensation from CHC - they offered a free HVAC servicing which was acceptable to me. I never heard back from them. Management is falling short. Unhappy. Would not recommend.

Approximate cost of services:
$3,000.00
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Company Response

Dear Bryce,

Thank you for sharing your experience with us. We are genuinely sorry for the inconvenience caused by the incident with your stone wall during the installation. Please accept our sincere apologies.

As a token of our apology, we offered you free furnace service and cleaning, which you accepted. This complimentary service was added to your profile, and you are welcome to schedule it whenever you have a free moment.

Please contact our customer service team. You can reach them at 416-556-8368 and press 1 for service; we'll gladly help you with the booking.

We value your feedback and are committed to improving our services. Please don't hesitate to let us know if there's anything else we can do to address your concerns.

Sincerely,

The City Home Comfort Team

Lou
Lou
1 review North York, ON
10/10

Heat Pump and New Gas Furance

I recently had the pleasure of working with City Home Comfort for the installation of a new Heat Pump and Furnace, and I couldn't be more satisfied with the experience. From the start, Shawn, the Senior Project Manager, was exceptionally helpful and accommodating. He provided me with all the necessary information to make an informed decision about the right HVAC system for my home. His expertise and patience made the selection process much smoother.

After conducting thorough research and comparing various HVAC dealers, I chose City Home Comfort based on their reasonable pricing and positive reviews. When it came time for the installation, Chris and his assistant Luca arrived on schedule and worked efficiently. They completed the installation in just two days without any hiccups, which was impressive.

Its been about two weeks since the installation, and I'm pleased to report that the HVAC system is performing as expected. The entire process, from the initial consultation to the final setup, was handled with professionalism and care. I highly recommend City Home Comfort to anyone in need of HVAC system replacement or servicing. Their team has proven to be both reliable and skilled, making them a top choice for HVAC needs.

Approximate cost of services:
$14,000.00
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Company Response

Thank you, Lou!

We’re thrilled to hear that you had such a positive experience with our team. Shawn’s guidance and knowledge clearly helped simplify the decision-making process, and we’re glad to hear that Chris S. and Luca carried out the installation efficiently and on schedule.

It's great to know your new system is working well and meeting your expectations. Your recommendation means a lot, and we're here to assist with any future HVAC needs.

Thanks for choosing City Home Comfort!

Sophie from Toronto
Sophie from Toronto
20 reviews Old Toronto, ON
3/10

Hand vacuum used to clean furnace

My usual technician was unfortunately not available that day. A different technician arrived unannounced at the estimated time frame, he was not adequately equipped with the proper tools or a shop vac, he used a cordless hand vacuum (after I asked where his shop vac was - I hope he used it to clean the blower fan), was told that the cordless vacuum is the usual tool that he uses to clean furnaces with! The technician looked unprofessional and unkempt. He even had to come upstairs to check the brand of thermostat that I had, when he could've just asked me instead. My regular technician has never asked to see my thermostat and has always been totally prepared and fully equipped. The replacement technician did not tell me to shut off the heat after he finished servicing the furnace; I had to ask. However, he was polite, knowledgeable and respectful. Overall, I will need to re-evaluate my options next year if this is the expected quality of service for the foreseeable future. Not at all impressed with this technician. To the business owner: please ensure your technicians are fully equipped with the proper tools and a commercial shop vac. In my years of dealing with this business, this is the first time that I've experienced a negative opinion about City Home Comfort.

Approximate cost of services:
$220.00
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Avi
Avi
2 reviews East York, ON
0/10

Does not prioritize maintenance service

I called this company for repairs on my Bosch ductless mini-split because they were certified experts in this system. After providing the specific model numbers, they assured me they had the necessary expertise. However, the technician missed the first appointment without any notification. When I contacted the dispatcher, she informed me he had been assigned another job and bumped me without notice.

I decided to reschedule, but this led to more issues. After four attempts over a month, each time the technician either prioritized installation jobs over my repair or, in one instance, arrived without the required expertise to solve the problem. This has been a significant waste of time, involving multiple appointments and numerous phone calls.

This company does not prioritize customer service for repairs once a system is installed. I would caution anyone considering their installation services, since they will not prioritize supporting you in the future when you need maintenance.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your feedback, Avi.

Diagnosing another company's installation during the busiest time of the year often poses scheduling challenges. Naturally, we must honour our existing customers' commitments.

While we strive to accommodate all our clients, we regret that the rescheduling negatively impacted your experience. We sincerely apologize for the inconvenience. We understand how frustrating it must have been to deal with multiple reschedules and a lack of communication.

Regarding your repair, we take full responsibility for the missed appointments. We are reviewing our internal processes to prevent such issues in the future. Customer satisfaction is crucial to us, and we apologize for not meeting your expectations.

Please contact us directly, and we will ensure your repair is prioritized and handled by an experienced technician.

Thank you for your understanding and patience.

Sincerely,

City Home Comfort Team

Private User
Private User
Private User reviews Old Toronto, ON
10/10

Ductless a/c service call

My unit was making a noise. Technician arrived early and did a thorough check. Issue with motor and also coolant was low, due to possible leak..
Offered option to repair or replace.
This company also does my annual boiler maintenance and I have been with them for many years.

Approximate cost of services:
$160.00
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Bill in Toronto
Bill in Toronto
7 reviews Toronto, ON
5/10

Good sales, poor support

Got a bosch heat pump installed with them last year. Install was OK but had an issue which they fixed after several follow ups, pre install sales was prompt. Their post install support / service is awful.

I have run into intermittent noise coming from my unit and have attempted since fall 2023 to get them to look at it. Done so via email and phone to contact them for service and repair. I have also sent videos to assist them with troubleshooting. Absolutely 0 follow up or urgency on this. Be careful if you run into issues afterwards.

2.5/5 for now.

Approximate cost of services:
$14,000.00
2 of 2 people found this review helpful.
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Private User
Private User
2 reviews Old Toronto, ON
10/10

Furnace/AC Maintenance

CHC has been maintaining our furnace and AC for many years. They are professional, efficient, reasonably priced and very responsive. Shawn was prompt and courteous, and fixed the problem immediately. Always happy with the service.

Approximate cost of services:
$100.00
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Alan
Alan
2 reviews North York, ON
9/10

Two jobs, both good

Needed a new furnace (after 35 years!), they installed it. Good work, cleaned up everything, works fine.
Had to change our range copper pipe right into range (?!) to flex, they did it too. Fast service, good work, good price.
Only four stars? Gas company did inspection after replacing gas meter and found a little leak in the black pipe connection at the furnace, their tech graciously tightened it, passed leak test.

Approximate cost of services:
$5,000.00
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Private User
Private User
Private User reviews Etobicoke, ON
10/10

Top quality work

Successfully installed necessary valves, gauges, etc. to determine where air locks could be purged from our under-floor heating system. They have an efficient booking system and the serviceman was very personable. I'd recommend them highly.

Approximate cost of services:
$300.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Home Comfort

City Home Comfort is a family-owned and operated company that has been serving the Greater Toronto Area since 1981. We started the company with the goal of offering the kind of service and support we would want for our own family. These values are at the core of our business and have been handed down from generation to generation.

We are a premier HVAC contractor providing the Greater Toronto Area with the best home-comfort and air-quality products on the market. We provide prompt, courteous installation and service at an excellent value. We feel confident that after a visit to your home or business by one of our experienced technicians, you will be comfortable in choosing City Home Comfort for your next home comfort project. We are not satisfied until you are.

***

We provide service 24-hours a day, 365 days of the year with fully-trained, licensed, and insured technicians for Heating Air Conditioner residential and commercial applications. We service AMANA. CARRIER. LENNOX. YORK
RHEEM, TRANE, COLEMAN, GOODMAN, DAIKIN, KEEPRITE,

***
You, like our customers, will grow to trust and rely on the experience, professional approach, and friendly staff of our family-owned business. Call us today and let us help you with all your home comfort needs. WE ARE HAPPY TO SERVICE, THE BEACHES, CLIFFSIDE, HUNT CLUB, OAKRIDGE, LESLIEVILLE, DANFORTH VILLAGE, RIVERDALE, EAST YORK, CABBAGETOWN, MOORE PARK, YORKVILE, ANNEX, ST.JAMES TOWN, CANARY DISTRICT, KENSINGTON MARKET, LITTLE ITALY, TRINITY BELLWOODS, DUFFERIN GROVE, WALLACDE EMERSON, DOVERCOURT, WYCHWOOD, BLOOR WEST VILLAGE, YORK, CEDARVALE, YORK MILLS, ROSEDALE, BAYVIEW VILLAGE, WILLOW DALE, DON VALLEY VILLAGE, DON MILLS, SCARBOROUGH.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Heat Pump, Furnace, Air conditioners, Boilers, Heating, Cooling.
SERVICES
Furnace installations, Air conditioner installations, Heating, FURNACE SERVICE,
BRANDS
Amana, Trane, Lennox, Continental, Rheem, Viessmann, Rinnai, Navien and more!
SPECIALITIES
HEATING INSTALLATIONS, FURNACE INSTALLATIONS, BOILER INSTALLATIONS
WEBSITE
https://cityhomecomfort.ca/
YEAR ESTABLISHED
1981
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Visa, MasterCard, FinanceIt, Cheque
LICENSES
TSSA, HRAI, ESA
MEMBERSHIPS
HRAI, ABC,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 Years Parts and 10 Years Labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.