Most inadequate "repair" company I've ever dealt with.
The freezer part of my Samsung french door fridge stopped working but the fridge part was still cooling. Technician came in, spent less than five minutes assessing the fridge and diagnosed the issue as compressor dead and quoted me a fix price of $1,100.00. I declined and called Samsung after he left. Samsung advised that the compressor has a 10 year warranty. Set up another appointment with another repair company where the technician was here for over an hour and advised that the compressor was fine but that the fan was starting to go. Long story short I will not be doing business with company in the future.
- Approximate cost of services:
- $1,100.00
- Company Response
Dear client!
I'm sorry you had a bad experience with our company and our customer service. That should have never happened and I fully understand how difficult this is for you. We're also awestruck by the circumstances that you describe. We are aware of this and our upper management is investigating. We are deeply worried about the experience you have had with our business. I will try my best to resolve any issues that you may encounter concerning our services. Please contact us and describe your case in details at manager@appliancerepairexpert.ca and I personally assure you that your problem will be resolved.