GoldHill Roofing

Roofing
Barrie ON L4N 7R8
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HomeStars  >  Roofing in Barrie  >  GoldHill Roofing  >  Good until money is exchanged.
Private User
Private User
2 reviews Wasaga Beach, ON
4/10

Good until money is exchanged.

We hired Goldhill to replace our roof in early June. I have used them before to replace a garage roof and had excellent service. This started off the same - they were quick to get back to me with a quote, quick to book the job, and even worked their schedule around the siding company that was on-site completing work.
That alone is 5 stars and I paid the invoice and was quite happy.
About a week and a half later when I was in my backyard, I noticed that a part of the roof was lifted. It wasn't huge but it was noticeable and was pointed out to me by a few people. I sent an email June 12th about it, then followed up on the 16th after not hearing back. On the 21st I got a reply telling me that the gentleman who did the post inspection would be in contact. I did get a call a few days later and was told they would be by to check it out the following week.
By the end of that week, no one had come by. I emailed again on July 10th. They came by July 11th, called me and told me that there was a small spot they would return the following week to tack down.
By August 7th, I had heard from no one and no one came by to complete this, so I sent another email as it had been almost a month. I was told the office was supposed to update me (they hadn't), that they are trying to work me into the schedule and should be by the following week.
I was emailed Aug 21 and told they'd be by that week. No one showed. I was then told they'd be by the next day or the day after.
Of course, no one showed up, again. I emailed and they again said the office was to update me (they didn't), and they'd come by the following day. Today is that day and I am amazed to say that they actually showed up.

It's just frustrating that the service was so fantastic until money had been exchanged and then was like pulling teeth. I wasn't rude or even angry towards them - if anything I've been flexible and understanding but it took two and a half months of getting the run around. Thankfully, it's dealt with and I never have to think of it again.

As a closing note - please remind your team that some properties have security cameras and yes, I saw what the contractor in the blue shirt did behind my garage today before he left. I will leave it at that.

Approximate cost of services:
$6,400.00
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Company Response

We apologize for the experience you had and it is definitely not what GoldHill strives to provide. Thai type of feedback is how we improve and improve is exactly what we will do so that this doesn't happen again.

Hopefully, we can find a way to re earn your trust!

GoldHill