Called Carlos (owner) and arranged to have heavily soiled and stained carpets cleaned as best as possible. 3 bedrooms and a full flight of stairs - he faced puppy and dog accidents, coffee and wine spills, heavily trafficked stairs etc. Carlos spent as much time prepping everything before using the steam cleaner. Special chemicals, elbow grease and scrubbing removed the majority of stains and the rest completed with the steam cleaner and deodorizer left our home SPOTLESS. I could not believe how good a job Carlos did. As he explained it's all in the chemicals used and the scrubbing preparations at the outset. Kudos to Carlos.