Bathroom Renovation on Second Floor
Work started end of July 2018. The project started out fine. Many deficiencies occurred. When the project was 90% finished (Sept 2018) two leaks occurred with water leaking onto the first floor through the ceiling. Further the skirt around the bathtub was constructed incorrectly so that water leaked on the bathroom floor during and after a shower. The new cabinet unit height was also more than almost TEN inches off spec. Finally the finishings and paint job were very sub-standard. Gigi abandoned the project (would not return calls) and introduced Luca to repair the many deficiencies. I will give Luca credit for repairing some of the major deficiencies however its now Sept 2019 and the project is still not done. I'm left with no option but to hire another contractor to complete the project. Gigi had good intentions at the beginning however it was clear that he does not have the experience for high end custom work. The way Gigi has handled this project is extremely unprofessional.
- Approximate cost of services:
- $16,000.00
- Company Response
Hello and thank you for the review. Your business was appreciated As with any project, at times situations arise post installation that are unforeseen. In this case every measure was taken to ensure a hasty fix, given the nature of the issue with every attempt to satisfy even bringing in multi disciplinary and specialized trades people. It’s understood that manufacturing errors can occur even with the most gentle touches things don’t always go 100% to plan but we definitely strive for it. Again your business is very much appreciated so please feel free to contact us directly to ensure the highest level and quality of service. All of our customers are important