Stannah

Elevators, Lifts & Ramps Installation & Service
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Stannah

Average customer rating:
10 10 (22 reviews)

Sort by

Private User
Private User
Private User reviews Hampton, ON
10/10

stair lift install

Jim was very professional and compassionate.
Kyle and Jevin, the install team, were very efficient
and lots of fun and really supported the product
and company.
The lift is top notch.
We are very pleased.

Was this review helpful?
Company Response

Thank you for taking the time to write a HomeStars review and share your kind words. From the first time our customers contact Stannah we do our best to treat you like family by providing you with the best product and service.

Jeri in Markham
Jeri in Markham
1 review Markham, ON
10/10

Chair lift

Our house is raised bungalow, accessible to main living area by 8 steps. As we aged, it has become increasingly difficult to access it, up,and down. With Stannah chair lift we have regained accessibility to our home, avoiding moving to another house.
Stannah chair lifts are great solid product, installation and service men were very pleasant and explained in detail the operation of the chairlift.

Was this review helpful?
Company Response

Thank you Jeri! We are glad that you are enjoying your Stannah stairlift and you are able to remain in the home you love. We appreciate you taking the time to share your story. All the best.

Satisfied c.
Satisfied c.
1 review Brampton, ON
10/10

Chair lift

Stannah
(888) 537-1145
Markham
ON
L3R 5L9
CANADA

Staff are friendly, courteous and knowledgeable. We are very happy with their service and would recommend Stannah for chair lifts.

Was this review helpful? Yes No
Company Response

On behalf of our team at Stannah Canada we thank you for taking the time to share your feedback. We appreciate you allowing us to earn your trust.

sharon dunn in Toronto
sharon dunn in Toronto
2 reviews Toronto, ON
10/10

Stair lift

Stagnant provided excellent service,the tech was polite, helpful
And provided excellent service for my Stair lift
I much appre late their prompt service.they called ahead provided all replacement parts tested my unit before they left.

Was this review helpful?
Company Response

We appreciate your feedback and are pleased that Stannah provided you with excellent service for your stairlift. All the best.

Sharon
Sharon
1 review Brampton, ON
10/10

Stair Lift installation

The research I did to find the best stair lift provider, led me to Stannah. After receiving visits and quotes from 2 other companies, I knew Stannah was going to be an great company to put the trust into providing a stair lift in my parents home. The Customer Service and Installation teams were fantastic to deal with. This company takes what they do very seriously. The lead time to order is 6 weeks, so that is something to be aware of. The only comment would be they could have stayed in touch and keep me aware of the timing. I did call during week 5 to see how much longer and I was happy to have received a call that it was ready to install.

The installation took about 4.5 hours for a curved lift. Again, outstanding service. My mother is happily able to use the stair lift, very comfortable and easy to use.

Thanks to the team at Stannah. I'm a happy customer.

Was this review helpful? Yes No
Company Response

We are very thankful for your kind words Sharon and are very pleased that your mother is enjoying her Stannah stairlift. We appreciate the research that you did in advance of choosing Stannah and thank you for allowing us to earn your trust.

Maureen from Scarborough
Maureen from Scarborough
3 reviews Toronto, ON
10/10

Stair Lift

From our first contact with Stannah Canada, to schedule a visit, we received excellent service. Christy came to our home and explained the Stair Lift options so thoroughly and professionally, we felt very comfortable with the product and with the Company's experience in this industry. Christy helped us on all our questions and concerns and was wonderful to work with on this decision. We were kept well-informed by the Office on the installation date, which we very much appreciated. Kyle installed our Stair Lift and did a truly amazing job! Kyle is knowledgeable, professional, exacting and really pleasant to have in our home. Kyle demonstrated all features and ensured that we were comfortable before completing the visit. Kyle was so careful and courteous with our home and left it in such great condition! We are so pleased with the Stannah Canada Team, and highly recommend Stannah to anyone considering a Stair Lift. Thank you, Stannah, for making this experience so comfortable and for providing such an excellent product and outstanding service!

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Maureen, we are very thankful for your feedback on your Stannah experience. From the first conversation through demonstrating how your new Stannah stairlift operates, we take great pride in ensuring our customers are cared for like family. All the best to you and thank you for choosing Stannah Canada.

Michael B Murray in Mississauga
Michael B Murray in Mississauga
3 reviews Mississauga, ON
10/10

Stairlift installation

Bradley installed a straight chairlift and did an excellent job. He explained everything and made us try it to make sure we would not have any problem to use it. He cleaned everything before he left.
We certainly would recommend Stannah to our friends.

Was this review helpful?
Company Response

We appreciate you taking the time to provide feedback on your customer experience and thank you for your kind words of recommendation. Thank you for choosing Stannah Stairlfts!

Gerald in Toronto
Gerald in Toronto
1 review Whitchurch Stouffville, ON
10/10

chair lift to basement

Installer, Kyle, was patient, knowledgeable, and neat. He quickly set to work upon arrival. He did not take a break and worked four hours straight to complete the job. Upon completion, he explained the operation of the unit and answered all our questions.
He was polite and sincere...

Was this review helpful?
Company Response

Thank you Gerald! Ensuring that our customers are happy with their new stairlift and completely comfortable operating the chair are always our priority. Thank you for choosing Stannah Stairlifts - we wish you all the best.

dave in Markham
dave in Markham
1 review Markham, ON
10/10

Curved Stairlift installed

We purchased a curved stair lift for our 84 year old Mother and everything from start (Jim in sales) to finish was fantastic and as promised. I would highly recommend Stannah Canada to anyone looking for a stair lift.
5+ Stars Great work.
Dave D. Dundas Ontario

Was this review helpful?
Company Response

Thank you for your feedback Dave! We are thankful that you chose Stannah for your mother's stairlift and are pleased that you are all very satisfied customers.

Private User
Private User
Private User reviews Toronto, ON
10/10

curved stairlift

Felipe installed our stairlift; very professional, efficient and helpful, explained everything very well after installation. Very personable and experienced in the trade. Very satisfied. He offered to answer any further questions if we need help after installation.

Was this review helpful?
Company Response

We are very grateful for your feedback. Felipe is the best in the business and we are pleased that you are very satisfied with your Stannah stairlift. Please do not hesitate to contact us at any time and enjoy your Stannah.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stannah

Stannah is recognized around the world as the company that brings freedom, independence and a strong sense of safety back to anyone who has difficulty overcoming the challenges posed by the stairs in their home. Indoors and outdoors, around the world there are more Stannah stairlifts in place than any other brand.

Ever since Stannah was established as a family-owned company almost 150 years ago, we have been committed to quality craftsmanship. Safety, reliability, and value are the tools of our trade, while you, our customer, are our primary focus. We want you to understand and enjoy freedom, independence and the inescapable feeling of pride that comes from being the master of your home.

CATEGORIES
Elevators, Lifts & Ramps Installation & Service
PRODUCTS
Stairlifts, Stair Lifts, Chairlifts, Chair Lifts, Stairglides, Stair Glides
SERVICES
Sales, Service, Installation of Stannah Stairlifts
BRANDS
Stannah
WEBSITE
https://www.stannah.ca/
MEMBERSHIPS
CARP Approved, CAOT, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.