This review is for the custom design, fabrication, and installation of a Siena 260 stair lift system in January 2022 by Stannah Canada Inc., 25 Valleywood Dr., Markham, Ontario.
I initially spoke with Christy, Senior Advisor at Stannah who explained the models and options available, pricing, steps & times from order placement to installation in addition to identifying the March of Dimes program to financially assist qualified individuals with such devices. Her support continued during a stair lift “test drive”, through the stair measurement step, and in dealing with the March of Dimes until complete. Without a doubt, she has been one of the best company contacts I’ve had the pleasure of dealing with. If in need of a stair lift system, I would strongly recommend contacting Christy first.
Installation was completed by Craig and Dan both of whom were both;
• Vaccinated against Covid, masked, and properly kept their distance
• Very personable and a pleasure to deal with
• Knowledgeable of their product; installation quality was very high and all questions were adequately answered
• Prompt in their arrival and installation efforts which took less time than anticipated
• Tidy during their retrieval of parts & tools and during the installation & cleanup
• Thoughtful in their demonstrations and explanations of how to use the system
Although the stair lift has been in use for less than 1 week, it is obviously very sturdy in its installation & construction (tested by 2 heavy individuals) and very easy to use. Stannah products and service have my vote.
Note – I have no connection with Stannah (other than being a satisfied customer)
- Company Response
Thank you for taking the time to share your experience with our team at Stannah and your new curved stairlift. We wish you many years of safe travel up and down your stairs. Thanks again John.