I just wanted to comment on superb customer support by Stannah Canada. I was particularly impressed with Stannah technician Ben: not only did he came over within a day of my support call request, he was also able to quickly diagnose the issue I had with my chairlift, and fix it quickly and effectively. He did not leave UNTIL thoroughly testing the fix, AND it did not cost m e a penny. That's what I call excellent Customer support. The other positive experience I had was with another technician, Max. He actually was able to prevent me from replacing a battery on my Stannah unit, by ascertaining that existing battery charges adequately, thus preventing me from spending $210 unnecessarily. Overall comment on Stannah is that this company offers excellent product, combined with superior customer support. I wish there were more Stannah-s in the world, thank you.
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- Company Response
Hi Ross, thank you for taking the time to share your experience with our team at Stannah. Ben and Max are excellent team members and we are glad they could solve your issues without unnecessary charges.