I'm writing this review on my experince with this company. We had Lou come into our new house to have California Shutters fitted to all our windows (1 large Bay window and around 22 windows, plus automatic backdoor pull up screens). So a large order all in all. Lou seemed friendly and genuine and what we thought was a reputable Business. We read reviews, asked around and everything seemed great. We got our quote and was happy. So the windows were measured (by Lou himself) and the shutters were ordered. It took a few weeks for our shutters which is understandable. Lou installed them on his own but only to realize 5 windows were the wrong size. So we had 5 windows unfinished. We had to wait longer for a re-order and for Lou to install the 5 remaining Shutters. At that time I with held half the money being owed. Which I do believe is the right thing to do. The job wasn't finished. Finally after a few weeks the shutters arrived and Lou installed the Shutters. Paid him in Full only to find out he missed one of the Bathrooms upstairs (a bathroom that is used daily). He told me he would re-order that Shutter. That was back in early November 2018. We have tried calling Lou from my phone and left messages. No reply back from Lou. My Husband called from his phone. Lou finally answered and said he is on it and will be there in a few days but will call to confirm. NO CALL FROM LOU. We called again. NO ANSWER. Christmas finally around and my mom tried and got a hold of his brother as Lou was on holidays (understandable). His brother promised the Shutter would be installed in Jan 7, 2019 the latest and he knew of our problem. NO SHUTTER WAS INSTALLED and no contact from Lou. We have called on a daily basis and left messages on Lou's phone. Still nothing. I'm very disappointed with Lou and how he runs his company and how he treats his clients. He has taken our money in full yet we don't have all our windows covered as promised. I WOULDN'T recommend Lou and his company SIMPLY BLINDS & SHUTTERS in New Tecumseth, Ontario Canada. Disappointed.
- Company Response
The shutter was installed about a month ago and I'm not about to cheat someone out of money for a $60.00 shutter.