Capable Group - Basement Renovation & Finishing Company

The Capable Group renovated two bathrooms and replaced our basement ceiling. We are unable to recommend them, even though the work does look great. There was such a lack of coordination that we had to double-check everything. The trades kept asking us what they were supposed to do. The project manager was a no-show all the time. We ran into so many issues with the project manager and the trades, it's hard to keep track.

The plumber installed the bathtub faucet too close to the wall, such that it could only open on one side (hot water) and not on the other (cold water). When asked how he could not notice that, the plumber told us he didn't think we needed cold water to take a bath. He did move it, but hecouldn't move it that much at that point, as he had to conceal the holes made in the floor the first time. The faucet works now but is still uncomfortably too close to the wall.

The electrician had to come 5 times to reinstall our sauna, he could never get it right the first time. He pretended the sauna must not have been working before the renovations. After a fifth visit, he managed to get it to work properly. The sauna was wroking just fine before the rneovations.

The project manager failed to check the measurements for the cabinets, and as a result, one of the doors opened in the toilet and could not fully open. When we brought it up, she blamed us for not checking measurements, as if it were our job to do that. We had to take it up to management to get the issue resolved. Not to mention that she made us buy twice too much flooring for the staircase, even after we asked her to double-check measurements. She told us to return the extra and couldn't care less about the fact that we actually couldn't return it (which is precisely why we had asked her to double-check beforehand).

Save yourself the headache, hire someone else. This company never admits its mistakes and customer service is poor.