After a long search process for a contractor, we finally came across Yan from Capable Group. They stood out to us because of their great reputation, fair price, and the all-inclusive approach. At that point I couldn't stand pushy sales techniques and I found Yan to be the opposite. He answered all the questions and gave us an itemized quote. He guaranteed their price will not change (and it didn't !). He also guarantess their work for 2 years. They have a comprehensive contract that details the process, and ensured we understand exactly what to expect. I recommend reading it in detail!
Step 1 - My wife and I are not expereinced in major renos so the designer was a huge differentator for us. Ludmila was responsive and patient with our questions and she helped us make all the key decisions up-front and make detailed 3D CAD drawings so we can see what our basement would look like even before the work started. We made sure our basement is totally clear before the next step. For us that meant no more access to laundry (an issue with 2 little kids) so we appreciated the speed with which they moved through the next step.
Step 2 - Once the work started they worked quickly. You can expect them at your home 12 h a day, 6 days a week during the first part. Experts from each trade involved me in key decisions that could affect the design. As with any major project it is best to remain involved, and they really respected my questions and suggestons. The pace of work slows down when they put in walls and start focusing on details. At that point we got our laundry back. Then they took their time where it mattered most and their handyman come in at the end to touchup everything.
Step 3 - They clean the basement thoroughly and at that point you can move back in. They were responsive long after that when we asked them to come back for more touchups that we noticed over days and weeks.
Overall we were extremely happy with the results and the interactions we had. I would recommend Capable Group for your next project.
- Company Response
It's a big thank you, from all of Capable Group Basements Finishing and Renovations team, for your business and this great review. We are extremely happy, that we were capable to make you happy with the final basement renovation product. We hope you and your family will enjoy the new space for years to come! Cheers
Capable Group - Basement Renovation & Finishing Company