I hired Mindy and her team based on good reviews and recommendations on local Facebook groups, plus an in-home meeting to assess our needs. She said that the initial deep cleaning would get into all the nooks and crannies, under and behind all furniture etc so that it could then be maintained on a bi-weekly basis. While her rate was much higher than I had ever paid in the past, I viewed it as an investment in an ongoing, high quality service that would make my life a lot easier. I was ready to be blown away by the amazing job she was going to do, but in the end I was completely stunned by how much money I wasted.
Mindy came with her husband and two employees. She texted me shortly before their arrival "Please don't talk $$ in front of my staff". I found this quite an unnecessary thing to say to me and not particularly professional.
At this price point I think most people would expect every surface to be touched and everything to be spotless. Mindy's husband did some unusual things like take down a light fixture to clean and changed the lightbulbs, as well as clean an AC unit filter. I thought that was a nice touch but not if at the expense of getting the basics done. In fact, floor areas such as under beds, bedside cabinets and around the sides of rooms/in corners did not appear to have been mopped, and in some cases possibly not even vacuumed. A multitude of areas were not cleaned properly, including kitchen cupboard fronts, toilets, floors, sinks and glass.
Mindy seemed particularly pleased about having done the job quickly - as the client, it is of no benefit to me if the job is rushed and corners are cut. I appreciate a quick and efficient job as I work from home so don't want people here all day, but the end result did not meet my expectations and was not worth what I paid for it. I also specifically asked Mindy to make sure that she and her team didn't make undue noise by shouting around the house to each other if they needed to communicate - this was totally ignored and was disruptive to me while I worked.
I would not usually make a complaint but Mindy hugely over promised and under delivered.