Capital Appliance Repair

This was meant to be just the repair of the mechanism inside my dishwasher door (i.e., what keeps the heavy door from slamming open all the way, this involves internal ropes and exterior spring hinges). The technician did this repair well and very quickly; however, because he had to pull the dishwasher completely out of its integrated setting, it compromised the copper waterline hookup, necessitating a replacement of that line with a more appropriate flexible mesh hose instead. Luckily he had this part on hand, and he definitely had to do a lot more work to replace that hose (as it was buried behind a corner cupboard, etc.). I appreciated very much that he went to all the trouble to replace the leaking copper hose with the new one, because if I had to call a plumber to do that it would’ve cost me a lot more money.

My one reservation (and the reason I am rating the company, not the tech, 4 stars instead of 5) would be the way in which my service call was originally handled. I made sure I was home for a first technician to show up, only to realize that he was really only there to get half the money for the repair up front and order the parts. He told me the parts would be in within “two days” and that I would be called to schedule the actual repair appointment. After more than a week went by, I emailed the company and made the second appointment myself for the following week. I feel I could have skipped the first appointment and simply given them the requisite money and parts info over the phone, or at the very least they should have told me that the first appointment was only a look-see/pay up front to order parts. I have no issue with paying money up front and their needing to order parts in, just with their lack of communication of this to me.