I am sorry you were not 100% satisfied. As the business owner and the sole worker (as I have no employees or middlemen), I am absolutely confident in the service I provided. I am sorry your high expectations were not met. It can be compared to going to the dentist for teeth whitening and having the expectation your teeth will become as white as a sheet of paper when it is not possible if you consider the age, wear, tear and condition of your teeth. But then your dentist advises that the only way to have your teeth that white is to pay a premium and place veneers. Such is the case with the service I provided.
I did a regular window cleaning which does not remove all post construction dust, cement, and glue on your windows. Some windows were dirtier than others.
Again, as outlined in the signed estimate terms and conditions:
"By signing below, I understand that final results vary depending on the age, condition, type of window, the last time they were cleaned and if there are any mineral deposits."
Your final results were affected by the fact that your windows were in a post construction condition. The fees agreed upon were for a regular window cleaning. It did not become apparent this was post construction until my arrival. But I honoured the fees quoted and the type of service requested. Again, I stand by my work and apologize for your lack of satisfaction.