Installation Services Nightmare
I normally do not like to give bad reviews, however, I gave the establishment ample time to respond to my concerns and they chose not to.
This place may be okay for materials but do not under any circumstances use their installation services. Here are the main issues:
- They have a very confusing quoting process - where it not even clear what each side is responsible for. Apparently shop to provide stain and varnish means the customer has to buy it.
- Their coordination with the contract crew is horrendous. On day one no one shows up to my house and I was promised all day that they will be there in the next hour. Day 1 was a wash out.
- They never call you back once you have parted with your money. Its always let me call you back in 5 minutes which is code for you can try calling me back yourself in an hour.
- Terrible planning they wait until the last minute to measure my stairs that needed a custom cut, delaying the project another 3 days.
- Finally, I contacted the manager to vent my frustration when the work was finally completed. He promised to call me back. It has been 2 weeks now.
- Approximate cost of services:
- $15,000.00