I rarely write reviews but my experience with Michelle Dupre Design & Company has been so utterly terrible that I feel it necessary to warn others who are considering using this business. The extent of sheer incompetence and the inability to perform the simplest of tasks to meet a single deadline whatsoever is astonishing. Avoid using this businessthere are multiple others which are far more reputable and trustworthy that can be used instead.
I live in an 850sqft apartment and hired Michelle to install lighting, new flooring, new kitchen, bathroom and fireplace tile, and some basic drywall. Demolition started on Sept 23, 2022, and I was told the floors, electrical, and bathroom would be completed within approximately 2 weeks while I was away on vacation, with the kitchen being completed shortly after I returned. To my extreme disappointment, when I returned from vacation my apartment was still in demolition phase and nowwhere near livable.
It would be about another month and a half until I moved back in. Numerous weeks went by where no work was done whatsoever with no explanation at all. The whole time, I received little to no communication from Michelle on what was happening or when it would be livable again. There was obviously no concern for her client who was without a home, as it was up to me to inquire on the status of the project each time. During this period, I was forced to commute twice the distance, wasting my time and hundreds of dollars in additional fuel costs.
More recently, I was told my kitchen would be arriving mid November, and I paid Michelle thousands of dollars in deposit for this portion of the project. That date came and went, with no work done, and no explanation. Michelle failed to answer numerous phone calls and messages, only sending sporadic emails to schedule appointments through December where again, no work was completed. Starting January 25th 2023, I made multiple attempts to contact Michelle but she screened my calls and read messages without responding. Finally on Feb 6th, I received an email response from her after emailing myself. An additional appointment was scheduled for Feb 10th, which was once again missed.
So, to the date of writing this review on Feb 12th 2023, almost 5 months later, the project remains unfinished in what should have realistically taken only 2 months, with no end in sight. There are other examples supporting this terrible experience but there is honestly just too much to write. The constant missed deadlines, nonexistent communication, and lack of any concern whatsoever for a client has been an atrocious display of how a business should conduct itself. The entire project has been a display of sheer incompetence and complete lack of any professional whatsoever. Given the way Ive been treated, its a wonder that this business is still operating at all. Michelle may try to refute this, but other reviews can be found sharing similar experiences.
If you are interested in home design or renovation at all, use ANYONE else to avoid the constant headaches that others and I have gone through.
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