I was very impressed with North Star's service. Shortly after posting my enquiry Shakeel contacted me by e-mail. We spoke and discussed the issues I was having. He quoted me what I believed was a fair price for the garage as the other companies I contacted (including another company that has been to my home twice in the last three years), quoted me twice as much. Shakeel quoted me $150 to deal with the Garage which was more than reasonable. I told him I have two levels in the Garage and he told me he would look at it and let me know if I needed to spend any more. When he came and I saw his bait station, it looked like a heavy duty unit compared to the other one left by the other company, that I was also able to purchase at Lowe's... I told him I would prefer to have some more treatment and he charged me $20 to add his treatment to the other Bait station that I had...again, this was more than fair. They also told me what I needed to do to seal the entrance to the Garage so that I don't have this problem again..They were very thorough. I would not hesitate to call Shakeel and his dad again - hopefully I won't have this problem again. Thank you Shakeel and your dad - I really appreciated your patience with me.