Glass Doctor Of Edmonton

Windows & Doors Installation & Service
Edmonton AB T6E 3E4
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Reviews for Glass Doctor Of Edmonton

Average customer rating:
7.3 10 (7 reviews)

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Kass
Kass
1 review Edmonton, AB
1/10

Brand new windsheild cracked

I purchased a brand new windsheild from glass doctor in November 2020. Upon showing up for our service appointment they realized the ordered the wrong windshield which wasn’t a huge deal but made our appointment go from one hour to three as we had to wait for the other one to come in while we were there.
Then three months later my windsheild cracked all the way from the bottom where the wiper sits to the top where the mirror sits in one split motion. Upon calling they told me they couldn’t do anything about it. I’ve never had a windshield do this especially when there wasn’t even a chip in it from where it cracked.

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Dianne in Grande Prairie
Dianne in Grande Prairie
1 review Edmonton, AB
10/10

Replace two broken windows

Everyone I had contact with from was great! Person in the office kept me informed as to what was going on every step of the way. The estimator took all the measurements and explained my options to me . Taylor the installer was friendly and did a great job. I am happy with my new windows. And just an FYI both employees they send over followed Covid procedures in my house.

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Bernadette in Edmonton
Bernadette in Edmonton
2 reviews Calgary, AB
0/10

SHODDY WORK AND UNPROFESSIONAL BEHAVIOUR.

DO NOT BOOK THIS FIRM TO DO YOUR WINDOWS.

POOR, POOR SHODDY WORK AND UNPROFESSIONAL BEHAVIOUR.

Both my husband and I are totally dissuaded with the extremely poor unprofessional work done on the two-bathroom double panes windows. And to say that the bent, buckled white facings on the outside of the windows and the large chunk of wood that was missing from the inside open window was there before they started the work. We have pictures of all our outside and there is no damage to any windows. We were told a picture was taken before they started the work. However, we asked to see the picture but as of, yet they have not produced one.
Dates: September 13th
Had an appointment with N---- at 9:00 am.
He arrived to look at the foggy windows and the one bathroom with condensation. We talked and he gave me some verbal quotes. I then asked N---- to give me just a quote on the bathroom windows. Which he did verbally, and he took the measurements for the bathroom windows. I did phone him just after he left and asked him to send me the quote via e-mail. So, I could show the quote and discus with my husband. The quote was for $736.54
Later I phoned H----- at Glassdoctor and made a booking for October 3rd also payed via e-transfer half the amount which was $368.27.
October 3rd:
Had an appointment for 9:00 am. H------- and A--- arrived late. Arrived about 9:20 am or so. I let them in, and they got to work on my bathroom windowpanes. The quote included both windowpanes. One of the windows opens. We have wood framing on the inside and white metal on the outside. It took them a long time to do the two windowpanes. When they had finished, I believe it was H------- that brought in the paying machine and I paid the owing amount which was $368.27. He then went on to express that it was cold, and I should have had my window done in the warm months. They left at about 12:30 pm.

Later I went outside to look at the window. The white metal facing was bent and buckled. On the inside a large chunk was taken out of the wood frame. I was so upset I phone H----- and spoke about the poor work done. She said she would investigate my complaint. When my husband came home, he also looked at the damage.
I did not hear back from H-----, so I e-mailed her and asked what was happening? She e-mailed me back stating that a picture was taken and that she was informed that the bent and buckled metal facing were there before work was started. I e-mailed her back and asked for a picture of the before work. I waited until the next week but again head nothing, thus I got in contact with H-----. She said she had seen the picture BUTTTTT now the picture is gone. I was told not to worry it would all be looked after. I also mentioned to H----- the comment about it being too cold to remove and replace windows. She quickly stated that is not true windows are done 12 months of the year. I also expressed my concerns about people not telling the truth.

H----- did send out T-----to look at the damage, he took pictures and removed one metal facing.

October 22nd:

It is now later in October and I have heard not a single word again. I e-mail H-----. She said she had not heard from the metal people and that she will look to finding some other firm to make the metal facings. In the meantime, she asked if I was home and if she could send someone over to get the measurements again? I said yes and I would be at the back of the house doing garden work. Well H------- and A----arrive. I was not pleased at all. H------- said he wanted to take the open window out. I said no and asked them to leave as they had already caused damage to the inside and outside of the open window. I emailed H----- about the removal of the window and said I do not want the two males doing any more work on my window.

October 23rd:

E-mailed H-----about having T----- come and look at the window.

October 28th:

T----- arrived to remove the window.

November 12th:

My husband visited the Glassdoctor at the above store. He asked to see picture but again not available.

It is now November 15, 2019 and we still have for the last three weeks a board over the open window they removed. Why would they remove a window without having the materials ready??????

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Company Response

Based on the position of the damage we could not have caused the dents in the white aluminum, however we have agreed to replace the damaged pieces anyways. These windows are removed and installed from the inside. The only thing done on the outside is a knife is used to cut the silicone bead. It is impossible for the dents on the top of the frame to be caused by the knife.

You have not provided any pictures of the damage to the wooden interior frame like I requested.

The second piece of metal framing cannot be removed without removing the window. We decided that it must be done in our shop to minimize the potential for damage as your windows do have rot in the wood, and to have the best change of saving the glass unit as it needed to be removed as well to get the aluminum off.

Because of the age of your windows the aluminum part was not able to be sourced. We had to have the pieces manufactured. We have no control over the manufacturing timeline of other companies.

We only provide digital quotes. There is no way for the estimator to give you anything other than a verbal quote. Digital quotes are sent out to all customers who provide an email address.

As for the arrival times, it is a 1 hour arrival window which was explained when the appointment was booked. Your appointment was for arrival between 9 am and 10 am. My installers were never late to any of your appointments.

H and A are my mobile installation team. T does not usually go to customer homes. Your demand that it only be T who comes to your home is a major factor in the delay of ordering the aluminum because he is booked in the shop and unable to go out. He came to remove the window at the earliest possible date. This demand will also cause the reinstallation to be delayed.

As stated above, the second piece of aluminum could not be ordered without removing the window.

Pat
Pat
0 reviews Edmonton, AB
10/10

replacing glass on old windows and 2 screens

Very friendly people, wonderful service. Did a very good job, each window looks brand new, I would highly recommend Glass Doctor.

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Company Response

Thank you so much!

Eugene D
Eugene D
0 reviews Edmonton, AB
10/10

Glass replacement

I like this company. I call them 3 times for my houses and apartments.
They always on time, clean after work is done.
They provide a very reasonable price. Will call them again.

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Company Response

Thanks you Eugene! It was a pleasure working with you.

Danny
Danny
0 reviews Edmonton, AB
10/10

New build, mirrors, glass walls and glass doors

I’ve used glass doctor for 4 jobs and their prices were always competitive and service was always professional to deal with.

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Company Response

Thanks Danny! It is a pleasure working with you.

advancerailing
advancerailing
0 reviews Edmonton, AB

First Review

10/10

Glass for railing window

Glass railing interior and exterior and glass shower glass for table top glass for windows

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Company Response

Thank you so much!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Glass Doctor Of Edmonton

Glass Repair & Replacement for Home, Auto & Business --- GLASS SERVICES 24/ 7 Emergency Service Upfront Pricing Expert Specialists --- Home Glass Repair Glass Doctor specialists strive to save you money and time with our window repairs. We replace double pane windows without removing the entire window, restoring your ...
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