Scheel Window & Door

Windows & Doors Installation & Service
Arnprior ON K7S 1S8
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Reviews for Scheel Window & Door

Average customer rating:
9.1 10 (34 reviews)

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Vreni in Mississauga
Vreni in Mississauga
0 reviews Ottawa, ON
10/10

Windows and patiodoor replacement by Scheel windows and doors

I love my new windows in the livingroom and bedroom, but I'm extatic with the new patio doors in the master bedroom!
When Dominic Legault came by the house for an estimate on new windows and doors, I mentioned my dream of having a 3 pannel door. He went to work and supplied me with estimates on different types of windows, different styles of windows and doors and showed me that my dream was doable! The installers were courteous, precise, clean and ready to answer any questions about the instalation. Great job!
The first thing I noticed was how quiet is is inside with these new windows and doors! And there is so much more light coming inside now! Truly amazing.
Thank you Dominic, for working so hard to make my dream come true!!!
I highly recommend Scheel windows and doors!

Approximate cost of services:
$9,700.00
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Private User
Private User
Private User reviews Ottawa, ON
10/10

window installation

Very pleased with the service from Scheel Windows. On time and polite.Excellent work done by Dane and Steve installing 6 windows and reinstalling window shutters .Very satisfied,definitely will call them back to install more windows

Approximate cost of services:
$6,000.00
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Company Response

Happy to hear you are pleased and thank you for posting.

Gilles in Toronto
Gilles in Toronto
0 reviews Ogoki, ON
10/10

Window and Door replacement

Can't say enough about how happy we are about our new windows. My wife and I met with Dominic early this year. He took the time to answer all our questions and offered some ideas that completely changed our view from our living room window. The installers, Dane and his crew, did a fantastic job and left the place clean.

We must admit that it took longer than anticipated but well worth the wait.

I read some other reviews on here and must admit how disappointed we are to see how many people don't see what is going on in the world right now. I ordered a dishwasher and took 7.5 months to deliver... a little patience goes a long way, especially now!

Thank you Scheel from our family to yours!

Gilles

Approximate cost of services:
$14,000.00
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Company Response

Hi Gilles, patience is a definite asset in this industry right now as supply chains continue to face unprecedented challenges with labour and material shortages. Pleased to hear that our crew did a bang up job and that you are happy with your windows. Very much appreciate your perspective as well as you taking the time to post.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Bigger Kitchen Window

During this Covid-19 year I decided I wanted to be able to enjoy our backyard from inside our house so I decided that a bigger kitchen window would do the trick. I contacted several window companies knowing that with Covid-19 it might be hard to get a response. Scheel Windows & Doors responded in a timely and welcoming manner. The consultant Dominic was able to come and meet with us to answer our questions, make recommendations and helped us decide on the style of window. The window took about 3 months to arrive, but we had no issues with that because after all it was a “Covid-19” year. We did run into structural issues, and I have to say that Greg the scheduler was very patient and helpful with our rebooking’s until we could fix things on our side. As for the installation team, can’t say enough about Jeff and his team, what a great professional job. Scheel Windows also recommended Philippe to do our masonry work and his work was spotless. Anyone who sees the brick work comments on how good it looks. We were very pleased with the excellent service and the high quality of the window and I would highly recommend Scheel Windows & Doors. Love my window!!

Approximate cost of services:
$3,412.00
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Company Response

Glad to hear you are happy with everything and thanks so much for taking the time to post.

Kelly
Kelly
1 review Ottawa, ON
0/10

Poor communication, lack of accountability for failure to deliver

We've had a terrible experience with Scheel. We met with Dominic in March 2021 and ordered four windows and a door for our basement and one window for our bathroom which were to be installed in August at the end of our foundation rebuild for our 100 year old house in centretown. Our biggest concern was ensuring that the door and windows would be ready by the end of summer at the point in the foundation project when they would be needed. Scheel gave us every assurance that there would be no issues with delivering by the end of summer.

On July 12 and August 4 we were in touch with Dominic to confirm the cut size of the windows and there was no indication that there was any issue with our order. In mid-August we were ready for the windows and door to be installed and we contacted Dominic and Haley to set up the delivery and an install date. This was 18 weeks from our order date and Scheel says to allow 16-18 weeks for delivery. No one from the company had mention any delays with our order. On August 23 Haley tells us that our order will not be ready until the end of October. We are extremely surprised. No clear reason is given for the delay or why we were not alerted earlier. Our contractor could not finish the work on our foundation until the windows and door were installed and our basement was left entirely unsecured. Haley tells us she will follow up with Greg. On Aug. 26 we contact Haley again to ask what the update from Greg is. We do not get a reply. Dominic calls to say he will get our order expedited and will call us back to confirm. We do not hear back from Dominic. September 1 we contact Haley again to ask about our order and no one responds. September 7 we get in touch with Greg and he looks at our order for seemingly the first time. He says he will call me back. Greg does not call back. We call back and finally get a confirmation that everything will be installed Sept. 30. We call Sept. 27 to confirm everything is set to go on Sept. 30. We get confirmation that the install for the full order will happen. Sept 30 the installers show up but do not bring handle and deadbolt hardware for door and they leave our basement door without a lock or being able to close it!!! We call the main office and the person who picks up says they don't provide door handles. We say it is in our quote, that it was part of our order since April. They put us on hold and then say they will call us back. Dominic later calls us back and suggests we should just go buy our own handle and lock and install it ourselves!!!

For the window that was installed in our bathroom, the installers made a big mess, left chunks of drywall on the floor, some kind of sticky residue smeared all over our bathroom floor, got caulking or some kind of white goo on our wood table that was outside the bathroom, and scratched up the wall on our stairs leading to the bathroom.

No one at this company seems to take responsibility or is accountable for their failure to deliver. Working with this company has been incredibly stressful, has delayed the finishing of our foundation project and they have left our basement door with our a handle or lock! I highly recommend getting doors and windows elsewhere.

Approximate cost of services:
$5,000.00
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John in Ottawa
John in Ottawa
1 review Ottawa, ON
1/10

Window replacement

We decided to go with Scheel because of the local manufacturing and we had a recommendation. To be honest that was the worst decision we made now almost 7 months ago. We recently had part of the order installed, three of the windows with the patio door. The build quality on the windows is very poor and have gaps in the vinyl corners, all the window sills are scratched from install and the patio door has a significant scratch. The patio door screen came out after our 20lb dog tapped on it to go out the first day. Overall terrible experience, no contact from the company, low quality products, installers that leave trash behind and damage the products.

Approximate cost of services:
$14,000.00
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Company Response

Hey John, apologies. As you can read in our other reviews definitely not the type of customer experience we are know for. If you haven't already shared your concerns with with your sales rep please do so immediately. Also, please email your contact info to office@scheelwindows.com and we will get you fixed up.
Again, apologies.

Terry Scheel Pakenham ON
Terry Scheel Pakenham ON
0 reviews Pakenham, ON
10/10

Repaired Stuck Open Window

Wow, I called Scheel Windows to help with a stuck (open) window this morning; and within an hour, a technician showed up and repaired my mistake. The window slide had disengaged after removing it to clean it. Shawn and Hailey were great! The "kicker", No Charge!!!! Now, this is something not every company would do. Thank You.

Approximate cost of services:
$0.00
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Company Response

Hi Terry. Glad we got you fixed up. Thanks for posting.

Sharon Marcellus
Sharon Marcellus
0 reviews Ottawa, ON
10/10

Great product, great service

We needed new windows and doors in our 20 year old home. After getting many quotes we chose Scheel Windows do yo the time Dominic took to explain the product requirement and the difference between the various windows offered. Scheel was very competitively priced and they manufacture their own product.
The windows and doors were installed by Dane and we were very happy. All installed well and entire mess cleaned up by Dane and his crew. All quarter round was neatly removed with old windows and new quarter round with new windows. We did not then need to paint or touch up any room.
Our neighbours all comment on our beautiful new door and what curbside appeal it adds to our home.

We definitely recommend Scheel Windows and doors.
Our

Approximate cost of services:
$12,000.00
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Company Response

Morning Sharon, thanks so much for taking the time to post. We love hearing how happy people are with their new windows & doors.

Private User
Private User
Private User reviews Ottawa, ON
10/10

5 windows and 1 exterior door

My wife and I have a 120 year old home downtown with an addition on the back with very little light. We had Scheel cut 3 brand new windows, replace and enlarge another and replace the exterior door. We had met a couple other companies to get quotes but we decided to go with Scheel. We had to wait quite a few months due to Covid but that's not their fault. We are so happy with the end result. The room looks completely different, it has so much light, the black on black windows look incredible and our neighbours are truly jealous. The crew were very proffessional in the home, very skilled and checked in with us at every little bump in the road that required approval (deviations occur more often when working on such an old home) but they were very helpful and offered great suggestions. We will be calling Scheel next year to do more windows and eventually the front exterior door.

Approximate cost of services:
$9,000.00
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Company Response

Thank you for posting. Glad to hear you are pleased. Will share your comments with the installers.

 Navan, ON
Navan, ON
1 review Ottawa, ON
10/10

Front doors

It's been a couple of weeks since installation and we still admiring our new doors. We have received many compliments as well. Thanks to the knowledgeable sales staff. I would also like to mention Dane and the installation team. There were very professional, on time and very tidy. A great job all around.

Approximate cost of services:
$8,500.00
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Company Response

Thank you for taking the time to post. Glad you are happy and admiring your new doors. Will share your comments with our crew :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Scheel Window & Door

Scheel Window & Door is a local manufacturer providing residential homeowners with quality, energy-efficient vinyl windows and entry door systems for renovations and custom home builds. We design, manufacture, install and service all of our products in-house. Our installers are amongst the industries best. Since 1948 the quality of our ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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