Personal Movers were great. They were on time, very polite, and even wrapped a few items that I didn't think to wrap. They took excellent care of my belongings and nothing was damaged. At the the end of the day when I got the bill I was surprised to see that there was a $145 travel fee that I wasn't aware of ahead of time. I found this odd as it was only a 13km drive from the old house to my new home. I think the travel fee is a bit steep, but other than that I enjoyed their service.
- Approximate cost of services:
- $765.00
- Company Response
Thank you, for taking the time to leave a review! We are happy to hear that you were left satisfied with our moving service and appreciate your business!
We would like to take this opportunity to address the $145 travel fee you mention in your review. This is a one time dispatch/travel fee charged for the moves done inside of Calgary. We always disclose this fee on the phone if you call in for a quote and then again in the confirmation e-mail that is sent to the customer prior to deposit payment and prior to the moving day. If you have a chance please review the confirmation e-mail that was sent to you prior to your moving day and you would see the fee mentioned in the quote. This fee is not charged to cover for the travel between your pick up and drop off locations. Therefore, if it would be 25 km between the locations or 5 km the fee would stay the same. We hope this helps to clarify this and we apologize if we failed to bring this to your attention prior to your booking. If you would like to discuss this further please do not hesitate to contact us at anytime.
Once again thank you for your business and taking the time to leave this feedback for us! We appreciate it!
Warm Regards,
Personal Movers