Personal Movers

Moving & Storage
Calgary AB T2V 0P7
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77%

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Reviews for Personal Movers

Average customer rating:
8.6 10 (5 reviews)

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jodi in Calgary
jodi in Calgary
1 review Calgary, AB
10/10

Would definitely recommend

I just wanted to say thank you for helping me get this move done so efficiently and quickly. I so appreciate Natalia’s help in coordinating it all and I can’t say enough about the two gentlemen who did the moving – Ruben and Matthew. They were so personable, respectful, kind, thoughtful and hard working. The end result in the storage unit was well thought out and organized which is an incredible feat because there were so many loose ends. I am truly grateful to have their help today. I will recommend your company in a heartbeat and will most especially suggest that people ask for these two as they were amazing.

1 of 1 people found this review helpful.
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Company Response

Thank you, Jodi, for your kind words and for taking time to leave this review! We are very happy to hear that we were able to meet your expectations!

Best Regards,
Personal Movers

T.F., Calgary  in Calgary
T.F., Calgary in Calgary
1 review Calgary, AB
4/10

Concerns with Personal Movers

Personal Movers recently did a move for us and the experience was a mix of good and bad. On the good side the guys on the moving crew worked quickly and were polite and respectful. On the bad we had several items damaged including a gouge in our dining table. A complaint was filed with photos approximately mid August. We found the unnamed person who handles bookings and damage claims difficult to deal with. After sending the photos of the damages the person asked us is an email “If you do not mind us asking what are your expectations for the outcome of this situation?” We answered the question in good faith with some suggestions and were tersely told that compensation for damage would be based on the contract for the move, and the person also said: “… you did decline premium insurance when signing the contract, which would include higher coverage.” Why ask us for our suggestions and then reject them? We were also told a so-called independent carpenter, also unnamed, would examine the damage in the photos and determine whether the gouge was as a result of the move or old. The fact is a fact that the gouge happened in the move, and we would not have complained otherwise. Lastly, we were told it would take a maximum of three weeks to decide on our claim, which would mean a result by September 6th. We have never been told the result of the claim, which was presumably denied, and follow up email we sent September 9th has gone unanswered. It seems that this poor service is the result of us
Initially over estimating on our end the amount of furniture and boxes we had to move. We sent as requested a more exact list of items two weeks ahead of the move, which had it been reviewed by Personal Movers would have provided them with a chance to change the estimated time required. Following the move when we first reported the damages, the booking person suggested by email that we should have been pleased the move took only two hours and cost the minimum amount. In other words why were we complaining about a few slightly damaged items? All in all Personal Movers is not as professional as it claims to be and anyone considering using their service should be cautious.

0 of 1 people found this review helpful.
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Malcolm in Calgary
Malcolm in Calgary
1 review Calgary, AB
10/10

Fast, reliable, and friendly movers

These guys are great. They showed up on time and finished in about half the time I thought it would take. I shopped around and they had the best rates. They also didn't try and nickel and dime me with hidden costs or fees. They were also respectful of our things and the condos.

I was very impressed by this team and would definitely hire them again for a move.

1 of 1 people found this review helpful.
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Company Response

Thank you Malcolm for your feedback! We appreciate your business. We will be glad to work with you again in the future.

Calgary C.
Calgary C.
1 review Calgary, AB
9/10

Moving

Moved a large commercial fridge, met specific time frames, very professional and great guys to deal with.

1 of 1 people found this review helpful.
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Company Response

Thank you Justin! Glad we could help!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Personal Movers

www. personalmovers. ca Personal Movers is based in Calgary, Alberta. If you are looking for Calgary movers to relocate your business or need to move your family from Calgary, AB to any adjacent province in Canada then look no further. Personal Movers has the required experience and resources to take ...
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