If I could give a double zero rating, I would! Sparta Movers is absolutely horrible to deal with. I had used them for a recent move from my home to a storage unit. The first problem - Angela, booked and scheduled a truck that was too small for my requested big move (even after I went over my listed items that needed to be moved prior). The second problem - the three movers (Skyler, Andrii and Brice) broke some of my personal belongings as it was being packed onto the truck over to my storage unit and didn't say one word to me! Even went ahead to tape the part they broke off of my elliptical machine. Next Problem - they have no idea how to properly pack items into a storage locker. As a result, other things of mine got damaged. The next problem was they hit my car with the moving trolley. Thankfully there was no damage to my vehicle.
When I called the claim department to speak with Fonda, about what happened, she told me "This is not how we do business" and that she would pass this along to the manager (Michael) for review. Well, I did not hear back from Fona or Michael. Fonda sent me an email saying that they wouldn't be issuing any kind of refund. So, I called back the same day. Nobody would return my calls. I called again. Spoke with Michael. He hung up on me. I called back again and asked to speak directly with the Owner of the Business, which is Slava. During our conversation, I found out that I was dishonest to me. I was told that Slava and Fonda had gone over my information along with the proof of photos from the damages. Turns out that Slava had no clue what I was talking about. Said that he didn't see my email with regards to the proof of photos that I emailed. Then tried to backtrack what he had said to me. So, I sent them again with him on the line. Only for Slava, to argue with me on the phone for 5 minutes to tell me that "the best I can offer you is a $150.00 refund for the damages". I was not impressed because now I'm at a loss. I pointed out that the total damage cost was $535.00.
Sparta Movers will advertise as a very professional company but my experience was far from professional. I've told everyone I know NOT to use them for this reason. Unfortunately, I spent $1663.00 for a horrible experience. Oh, and they also quoted me 3-4 hours max for my move with the 3 guys. It took them 8 hours. I strongly advise you to use another company and or do it yourself with some help of friends/family. Save the hassle if you care about your items.
- Approximate cost of services:
- $1,663.00