Everything would have been great if I did not request disassembly and reassembly of furniture. My mistake for not reading the fine print (if the furniture that is broken is not wood- insurance does not cover it). 2 out of the 3 workers worked very hard while the supervisor lacked a bit in effort. Peter and Yuri were great. I had a man by the name of Slava (who said he was not one of the owners?) come out and inspect the damage, gave me a verbal quote of reimbursement of $150 plus 1 hour for one of the employees, made some promises, then emailed me the following day with $100 saying it was in 'good faith'. If you are okay with moving simple furniture and do not care that the employees that come to your door started work at 7am with prior appointments and are still scheduled to move you from 4 until 11pm, go with Sparta. As to whomever the owners are if not the above mentioned- my review of 3 out of 5 stars was in 'good faith'.
- Company Response
Thank you for your review Aleksandra! Sorry to hear your experience was not a 5-star. You brought up a good point. We proudly serve Calgarians providing relocation services with a Complimentary Replacement Value Cargo Protection coverage, however as any policy, our coverage comes with some exceptions, which are highlighted in our easy-to-read 1-page document. This document is sent with every quote and booking confirmation email and is also available on our website (spartamovers.com). It particularly excludes structural damages to particle board furniture (IKEA quality), which was your case. When we received a damage claim from you, we visited your home to assess the damage and we explained that your damage was not covered by our policy. Despite that, we still reimbursed 100 CAD to you... which indeed was in good faith.