Furnace Family

Old tank died, and we decided to install a water softener as well. Previously we had used Williams HVAC to install our furnace and were very happy with the results. Since this company is now part of Furnace Family we gave them a call.

Price was competitive. They were patient with us as we tried to work through the options for tank vs tankless. They were even able to accommodate when we changed our mind at the last minute.

Our installer Stephan was exceptional. He kept the house clean, and spent time to make sure we were happy and everything was working as we expected.

Would not hesitate to use them again.

My original smart thermostat that was installed by Williams HVAC which is now Furnace Family a few years back was not working properly this summer and fall. The temperature once the air conditioner was turned off for the season was unusually high even with windows open in our cool Calgary temperatures. I usually set my thermostat to 19.5 and I was getting readings of 23 even with open windows. I called Furnace Family and a service technician came and told me that the thermostat was not working properly and that Daikin had come out with their own thermostat and APP that could be controlled via Smart Phone. The price was a bit of shock at first but I have both an air conditioner and high efficiency furnace that are Daikin. The warranty on the thermostat I believe is 15 years which is really good. So far I have been very pleased with the thermostat and am glad I made the purchase in spite of the shock of the price. Also I wanted to also commend Furnace Family for remembering that I needed a new air conditioner cover which I had phoned about a few months back. I thought this was absolutely great customer service. I am pleased with Furnace Family and will continue to be a loyal customer.

Service man was ontime, arrived within one hour on an emergency call on a Sunday. Diagnosed problem, fixed it for fair price. Very polite . Would definitely use this company again. Had great experience with them as well in the past when they were Williams.

Jeff quoted a hot water on demand system for our home and it was competitively priced with quality components and installed as promised. Great job , I would strongly recommend the Furnace Family. Jeff was awesome.

We recently found it necessary to replace a 10 year old furnace due to the difficulty obtaining and time involved to receive replacement parts.
The service we received from “Furnace Family” from the office staff, sales, service technician to the final installation team was great.
Before trying to sell us a new product, they did everything possible to repair and find replacement parts for our existing furnace.
When it was necessary the replace our furnace, the pricing was very fair. The field service was very fast, with professional and knowledgeable technicians.
Overall an excellent experience from start to finish. Very refreshing to experience a great company like this! I would recommend them to anyone.

Wayne Y.
Edmonton

Excellent service professional
Arrived on time with the correct filters and tools.
They repaired and correct issues
I feel confident my furnace will not require major repairs with the service call.
I’ve recommended to friends and co-workers

From initial contact with Sarah at Furnace Family to Chris coming to our home to review the installation possibilities, then quoting, to Chris advocating on our behalf to our condo board, to technicians Kevin and Matthew performing the installation and commissioning of our new furnace, our experience was excellent!
Throughout the entire experience we felt we were dealing with professionals.

Jeff came to replace the heat exchanger, which was still on warranty. While he was doing that, he cleaned up the messy electrical wiring (which was done by another company, who had originally installed the furnace). In addition to that, we asked him to replace the solenoid in our humidifier. He discovered that some of the tubing had become hardened and brittle and he replaced that as well. In other words, he didn't just do what was written up on the work order. He surpassed the minimum required and brought everything up to good working order. After the work was completed the area was neatly cleaned up and all of the old parts were removed from the workspace.
Jeff was personable and friendly and explained everything as he worked on it. He is very knowledgeable and experienced. This enabled him to complete the job plus the extra work in less time than was estimated and saved us a nice sum of money.
It's nice to know that there are still people and institutions who take pride in their work. We would have no reservations on recommending this company to anyone we know.

We had a great experience, and stress free. Kevin was terrific and so knowledgeable. I learned a lot from him. Highly recommend The Furnace Family. We have had them before, Thank You so much

Our furnace that has been running for almost 25 years finally broke down just before the cold started coming in. After looking at company reviews in an emergency situation, I saw that Furnace Family showed remarkable reliability through their customers. With a quick call, Furnace Family's estimator Chris, and installers Rob and Stephan, were able to get the job done. Now I am able to beat the cold this winter. I highly recommend this company!