Furnace Family

TLDR: I had a great experience with Furnace Family from the start to finish of my furnace replacement.

It all started when my furnace decided to cause trouble on New Years Eve. Of the companies who offered emergency services, I was really impressed with Furnace Family because I was able to speak directly to a technician (not just a call center) who narrowed own what was going on over the phone and what most likely needed to be fixed, as well as alleviate some of the concerns I had after consulting Google to figure out what was wrong. At this point my furnace was still kind of working so they were honest I was lower priority for that cold night and unsure when they could look at it. They said they would check in later to see how it was holding up and they did exactly that. By that time my furnace definitely went kaput and the technician was able to fit me in that night for a fix.

Based on the age of my furnace and another major part being on it's last legs I decided to look into replacement and I was told, during the emergency visit, that Furnace Family would refund the cost of the part that was fixed during that call if I had them replace my furnace. I still had a few quotes done but went with Furnace Family because the estimator told me exactly what the process would be down to the detail, answered all of my questions, and, I think, gave honest information regarding my furnace options. As an added bonus, their quote was the lowest of the ones I recieved and they honoured the part refund with out hassle.

The high quality service continued for install as well. The technicians were friendly, efficient and did exactly what I was told needed to be done by the estimator. They walked me through everything they did, what paperwork I would need for inspection, how to change furnace and humidifier filter, and the new thermostat. They left no trace behind, were very respectful of my home, and answered all my questions. Payment was super easy and the cost was exactly what I was quoted.

So, overall, I highly recommend Furnace Family and will definitely use them for future services.