Originally hired to wash the windows and upon arrival they said it was only for outside so I said to do the inside and outside. $565. I work from home and was distracted when the supervisor came in to suggest gutter cleaning and quoted additional costs. I said yes and after three hours of work for three workers, was handed a bill of $1800 including tax. That is over $500 an hour for three unskilled workers. They did not clean up after themselves, left the hose turned on which I didn’t realize till two days later. This is their tactic, they come to do one job and then advise of my more work should be done. Not professional, did not clean up after themselves.
- Approximate cost of services:
- $1,800.00
- Company Response
Hello,
We appreciate you for taking the time to share your experience. As you shared in your review, the service was not up to par with our usual work and for this, we do apologize. We pride ourselves on our quality work and customer service, so we completely understand why you were frustrated with your service given that the work was not of our usual quality and there was a lack of professionalism. Our crews are highly trained and skilled, and we have since made changes to ensure that all our teams are above our standards. We do offer additional services to ensure that our clients understand that taking care of the exterior of the home has a lot of beneficial value, especially financial value to avoid costly repairs in the future due to neglect. We never want our clients to feel blindsided by additional services or costs, so we apologize for that. However, we do always make sure to confirm pricing with our clients for those additional fees. With the new changes set in place since then, we hope that we can regain your trust and show you why GlassMate Window Cleaning is the best exterior house cleaning company. Have an amazing day.