I ordered an outdoor camera from Think Protection in addition to a full-blown security system for about $1000 and monthly fee to follow. Incompetent installers came and poked through the walls hopelessly for 3 hours, punched accidental hole in my living room wall. Although I was assured there will be no visible wires, large black converter with black wire was installed on my living room wall at 7ft height. Big hole left 2.5 feet below (see picture 2). Left it, no remorse. The camera was installed such way that it only monitors the bottom bricks of a corner of my porch (see picture 1). It is not possible to step into the camera view when coming to the door, not even the intruder’s shoes will be visible. There are limited adjustments on this camera, likely that is the best view one can get.
Holes were drilled in the outside wall, possibly compromising my insulation and vapour barrier.
They charge additional monthly fee for the camera, but have no access to it. There is no web interface, only a primitive IPhone app, that does not allow you to do anything with the snapshots you can take, a print screen is the only option. Any videos taken will be stored at the camera itself only, so the intruder can take them with him.
Picture 1 also shows how angry installers moved and knocked down a planter with Christmas arrangement and left it at the front door.
My recommendation is stay away from Think Protection, I hope I can save everyone the grief I have gone through.
The guidance that I received over the phone was done with patience, clarity, accuracy and technical expertise. Also, I was surprised on how instantly the system worked and the signals were high and constant. I feel very well protected with this new system at home. Cheers to Think Protection security systems!
Thank you for being a customer.
The support staff was very experience.I would definatey recommend this company. They made the process so easy any one can do it.
Thanks Darren. We appreciate the positive comment. We promise that we will continue to work hard for your business.
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I've come across ThinkProtection, because of a Perkopolis deal which was an extra motion detector for a free of charge. Setting up and installation process were very smooth. When I talked with the agent at the beginning, the agent stated that once the motion detectors are attached, it will be very hard to remove, and you will need to use a hairdryer to take off. However, a day after the installation, one of the motion detectors fell off, and caused a false alarm. Local police came upon my request, because I was at work. Later I got charged $ 130. Also, my family felt that the alarm sound is too soft to scare or warn intruders.
We decided to cancel the service, and request to refund as they advertise 30-day money back guarantee, then it was VERY VERY hard to get it through. Instead of cancelling, they kept offering extra adhesive, sound amplifier (extra cost), and private guard system (extra cost) throughout many phone calls. As those are not what I expected, I asked money back. I returned the equipment in person more than two weeks ago. However, I haven't received money back yet.
We are sorry that your experience with our company was not up to par. We work hard to make sure our customers are satisfied. We will look into the status of your refund.
Every Think Protection alarm system comes with the most advanced equipment and software. Our cutting edge technology will always have the most current system upgrade pushed directly to it, so it’ll always provide the best protection. With ThinkHome full home automation capabilities, ThinkLink cellular backup and Thinkcam Video Surveillance, there’s no better home alarm system than Think Protection.