Think Protection

Alarm Systems
Markham ON L3R 9Y5
Write a Review
Write a Review
Website
HomeStars
Alarm Systems
Think Protection
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

89%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winnerBest of 2019winner

Reviews for Think Protection

Average customer rating:
8.9 10 (201 reviews)

Sort by

scaetano71
scaetano71
1 review Toronto, ON
10/10

think protection

Great customer service. Very courteous and patient. Seeing up additional equipment for our house alarm.

Was this review helpful?
Company Response

Thanks for the review. We appreciate it.

Robb
Robb
1 review Surrey, BC
9/10

Think Protection Alarm System

Excellent service. The tech on the phone walked me through the whole process of setting up the system and recommending placement of the various sensors. Very patient and knowledgeable. System is pretty user friendly. I like that I can add users to the app and they log in under their name and not mine. Very economical system that is easily half the cost of other alarm systems.

Was this review helpful?
Company Response

Thanks for the review. We appreciate it.

Paul
Paul
2 reviews Laurel, ON
10/10

Home alarm system

Called think protection customer service call was answered right away by marc great person to talk to explained my house he recommended the alarm system I would need plus I added a few extras this was a no pressure call fantastic c company to deal with can't wait to get my alarm system later today thanks again marc

Was this review helpful?
Company Response

Thanks for the review. We appreciate it.

Jujube.v
Jujube.v
1 review , AB
9/10

Keeping my house and dog safe

All is working in order, they quickly call you in the event of an alarm. Was super surprised to know that the smoke detector is monitored 24/7 even if your system is not armed!

Was this review helpful?
Company Response

Thank you for the review.

donward
donward
1 review Toronto, ON
10/10

Alarm system Think Protection

Securing home. Fernando walked me through each step successfully. All systems up and running. Thanks.

Was this review helpful?
Claudia
Claudia
2 reviews Toronto, ON
10/10

House alarm

So far the system works well. Customer service is excellent. Price is also very good.

Was this review helpful?
Scott
Scott
2 reviews Old Toronto, ON
10/10

Home Alarm

Great System, Easy to use App. Low monthly fee, not hard to set up and install.

Was this review helpful?
Dragan Mitrovic from Milton
Dragan Mitrovic from Milton
4 reviews Milton, ON
8/10

Home Security System

Easy to Install Home Security System. We mostly use the iPhone App to arm/disarm (seems to be the case for most users due to Main Pad issue, slow response, GUI, etc).
Overall happy with the system so far. Much cheaper than Alarm Force. App is very useful as is the remote which came as a bonus. We may think about adding a camera at a later date.

Was this review helpful?
Company Response

Thanks for the review Dragan. If you'd like information on our cameras please don't hesitate to reach out to us.

Downtown TO
Downtown TO
2 reviews Toronto, ON
9/10

Home Security System

Very easy to install with help of over-the-phone tech support. We mostly use the mobile app exclusively, which is very simple. Minor software issues resolved quickly by Think's tech support.

Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
0/10

A second-rate system

In short, this is a cheap second-rate system designed with cost in mind over security. It is highly flaky in a number of areas:

1) Main Pad - For starters, it is several generations behind. The screen is monochrome and very slow to respond. It is literally, and quite comically, about the same size and interface as a 1991 Nintendo GameBoy. The response times are so slow that we only bother to use the mobile app. Not having a pretty interface is one thing, but being unfunctionally slow is another and it renders the pad nearly useless.

2) Mobile App - It requires several attempts to arm or disarm the system. On the first attempt, it always - always - either indicates the system is offline, or times out, or gives a password failure message, which requires waiting for up to a minute before retrying. This may not seem like a big deal at first, but when you are using this 2, 3, or 4 times a day, it gets extremely annoying.

2) Support - The support staff, while they often try their best, are extremely difficult to understand and on more than one occasion I have had to ask for someone else because it was just too difficult to interpret them. When you have a technical problem, especially a repeat problem and are already frustrated, an excessive language barrier only adds to the frustration. They also are unreliable at calling back in the indicated time frames. When you do express your frustration to them, they receive full marks for doling out meaningless copy-and-paste platitudes, but they are abysmal at actually resolving problems.

3) Sensors - In short, they are unreliable. They have a habit of un-sticking and falling on the floor which cause motion sensors to activate causing a false alert. More importantly, they also have a habit of losing WiFi connectivity or giving false readings. It is highly unsettling to be at work and seeing the system indicating your garage door is open, when in reality it isn't.

4) The end of the line for us was when after nearly a year of several calls and attempts to get a garage door sensor working, which they finally did fix, the technical team a couple of days later logged into our system and changed a setting without alerting me which caused the sensor to fail again, leaving us right back to square one. We weren't contacted or communicated with before hand, and quite frankly have lost all faith in this company as a result. It is one thing for the hardware to be faulty, but it is another for the company to be logging into our security system without our knowledge and changing settings.

I can accept that things don't always work perfectly, but this system has not actually been fully functioning for any extended period of time since we acquired it a year or so ago. The company has been infuriating to deal with from the very beginning and unfortunately despite our patience over the past year or so of using Think Protection, we have had to begin seeking another security system provider.

2 of 2 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Think Protection

Every Think Protection alarm system comes with the most advanced equipment and software. Our cutting edge technology will always have the most current system upgrade pushed directly to it, so it’ll always provide the best protection. With ThinkHome full home automation capabilities, ThinkLink cellular backup and Thinkcam Video Surveillance, there’s no better home alarm system than Think Protection.

CATEGORIES
Alarm Systems
PRODUCTS
Home security system, home alarm systems, business security system, smart home technology, home automation, DIY alarm systems, smoke detector, smoke alarm, CO detector, motion detector, smart door lock, smart light bulbs, garage door controller, motion detector, door contacts, medical alert systems.
SERVICES
wireless alarm systems, home security, home security systems, home security system, wireless home alarm systems, wireless home alarm systems toronto, wireless home alarm systems vaughan, home alarms, home wireless alarm system, wireless home security, wireless home security system, wireless home security systems canada, wireless home surveillance, wired home alarms, wired home alarm systems, wired home alarm systems in toronto, vaughan wired alarms, home security systems wireless, home security systems wired, home alarm systems canada, best home alarm systems, best home alarm systems canada, best home alarm systems vaughan, best home alarm systems, toronto, best home alarm systems mississauga, best home alarm systems ajax, best home alarm systems maple, home security canada, canada home security, toronto home security, home security in canada, home security alarm systems, security alarm system, home alarm security system reviews, home alarm reviews, alarm security system, security alarm systems for home, security alarm systems for homes, best security alarm system,, alarm home security systems, home alarm systems reviews canada, wireless home alarm systems reviews, home alarm system review, alarm system reviews, alarm systems reviews, alarm reviews vaughan, grand alarms, surveillance system reviews, wireless alarm system review, home video surveillance systems reviews, wireless alarm system reviews, home surveillance system reviews, best home alarm system reviews, best home alarm system reviews, wireless home alarm, home security system wireless, best home alarm, best home alarm company vaughan, best home alarm company ajax, best home alarm company in canada, what is the best home alarm company, best home alarm systems consumer reporters, best home alarm systems, the best home alarm systems, which is the best home alarm system, what is the best home alarm system, who has the best home alarm system, home alarm security vaughan, home alarm security woodbridge, home alarm security toronto, home alarm security ajax, home alarm security pickering, home alarm security brampton, home alarm security canada, security alarms for homes, alarm security home, residential security alarms, commercial security alarms, home alarm monitoring, home monitoring vaughan, monitored home alarm systems, home monitoring systems, cheap home alarm monitoring, cheapest home alarm monitoring, home security monitoring service, monitored home security systems, home alarm system monitoring, home alarm from your phone, security cameras, security camera, home security camera, wireless security camera, wireless security cameras, smart home monitoring, smart home, home smart alarm, home security camera, home video surveillance systems, best home surveillance system, wireless surveillance systems, home surveillance systems canada, business surveillance systems, residential surveillance systems, best home video systems, best surveillance systems for home, best home surveillance systems, video surveillance systems for home, surveillance systems wireless, home alarm battery, home alarm battery replacement, home alarm batteries, where to buy home alarm system, burglar alarm system, burglar alarm system vaughan, home burglar alarm systems, burglar alarm system, home burglar alarm system, best home burglar alarm system, monitored alarm system, monitored alarm, burglar alarms monitoring, wireless alarm monitoring, best security systems, best home security, best home security system, best wireless security system, best home security system toronto, best home security system vaughan, best home security system milton, the best home security system, best home security alarms, home security camera system, residential alarm systems, residential security systems, residential security, residential alarm companies, residential home alarm systems, security system reviews, home security reviews, home security reviews canada, wireless home security system reviews, security system reviews, vaughan home security reviews, home alarm security reviews, home security system reviews, burglar alarm, home burglar alarm, smart home monitoring, smart home systems, home monitoring systems, smart home technology, smart home monitoring system, home automation, alarm systems, home security cameras
BRANDS
Think Protection, ring.com, Z-Wave
SPECIALITIES
5-Diamond Central Station Monitoring, Excellent Customer Service
WEBSITE
https://www.thinkprotection.com/
YEAR ESTABLISHED
2015
RETURN POLICY
30 Days
MEMBERSHIPS
Better Business Bureau 5-Diamond Central Station Monitoring Certified UL Certified Products
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.