Action Home Services

Landscape Contractors & Designers
Toronto ON M6J 0A1
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CHERYL in Toronto
CHERYL in Toronto
3 reviews Uxbridge, ON

Excellent Workmanship

I found AHS on HomeStars and was very pleased with the quick response from Mathew in Sales. He came to the house and promptly provided a quote on the stairs and walkway in the front of the house. He has always been pleasant, professional and responsive.

The estimate was near the $30k minimum to include a designer, so we beefed it up a little bit and worked with Shilin to create a beautiful design. She has been wonderful to work with, and very willing to work to adjust the design as needed.

We hit a major snag when our project that was supposed to commence within about a month from signing the contract in August, didn't happen. We were unable to get proper stone samples and ended up spending days visiting multiple suppliers to try to find something that might work. For anyone looking to hire AHS, I would strongly recommend that you include at least 2 site visits by the designer: the first one to get measurements to begin the mock up and a second to finalize stone samples and the design on site.

As the months went by without commencing the project, frustrations grew. I have given AHS a 4 star rating as the one thing that really needs more focus is communication. I was very disappointed with the response to my escalation to try to finalize the stones and get a start date, but things finally happened and the crew showed up in November.

The crew was outstanding. They were the hardest working men I have ever seen. They worked through horrible weather, put in long days and made sure that everything was done to perfection. They were professional, friendly and always came to ask for input when decisions needed to be made.

When the paving crew came for the driveway, it was almost like watching a ballet performance. Everyone knew exactly what to do, and when and it all came together quickly.

Our project manager was Rinat. He walked into a heated situation but handled everything professionally. We had a number of changes that needed to be made along the way, and even received the wrong stones a couple of times, but these challenges were handled with ease, and corrections made so quickly you almost wondered if the error even happened. Rinat was always responsive and friendly and a pleasure to work with.

We had a 3 month wait for the railings to finish the project, but that was a non-issue for us. When the guys arrived, the railings were installed quickly and look amazing. The entire project in the front is stunning. The workmanship is outstanding with meticulous attention to detail.

Shortly after the front was done, we were so impressed with the workmanship that we decided to put in a stone patio in the back with a fire pit and walkway, on the condition that we got the same crew.

I was surprised to get the offer, but Rinat made the crew (some of the same guys) available almost immediately and that project was completed within a few days. The crew, again, faced some awful weather but they were undaunted. The workmanship was as precise as before and the end result is beautiful.

During the project, decisions needed to be made with respect to existing fences as they were in need of repair. Almost like magic, Rinat had a crew on site immediately and they were able to replace a wooden fence and gate, and later did other repairs on another wood fence and replaced a section of chain link. The workmanship on the wood was to the same standard of excellence as the stone. The dual wooden gates are beautiful and extremely well built. This project, as with the front, I was consulted with every decision that had to be made and things were promptly executed.

As reality tends to be different from planned expectation, I would suggest that an additional 10-20% of the quoted value be budgeted as sometimes changes are needed, or embellishment opportunities are taken once the work starts.

Overall, I would recommend AHS. We are looking at having a third landscaping project done, and have short listed AHS to do the work.

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Company Response

Thank you for taking the time to share your detailed and insightful review of your experience with Action Home Services (AHS). We greatly appreciate your feedback and are thrilled to hear about your overall positive experience with our team.