This renovation started out well enough with responsive quoting, a nice looking product and friendly sales people. However it has turned in to a nightmare project. The install was sloppy, the baseboard was done poorly, they used defective boards that had no finishes, and put dents in the walls…the list goes on and on. They charged our credit card before getting any feedback from us and then when presented with the issued dismissed them as ‘manufacturing problems’ and that they would fix it however would not fix any damage they created when ‘fixing’ the flooring. In the end we have to live with warped boards, doors that don’t close, a stove that no longer fits and shoddy workmanship on the baseboard. Overall I’m very unhappy with the quality of work and the dismissive attitude of the company. Do not use them!!
- Approximate cost of services:
- $3,300.00
- Company Response
We are very concerned about your dissatisfaction with the level of workmanship, and the service you have received. We want to assure you that the entire organization is committed to providing the very best customer service.
Thank you for allowing us to come back and repair the damaged areas as you requested.
We encourage you to contact us at 416-503-6666 or by email at info@torontoflooringsolutions.com if you have any further problems.
Thank you!