Gurp was a nice guy when I met him, but his carpet contractors were very very sloppy. We had new carpet and vinyl flooring installed in the basement after a flood. Toronto Flooring Solutions were very competitive with their pricing so we decided to go with them.
After the carpet was installed I noticed a small "pull" at the side of one of the steps and also a "pull" at one of the seems where the carpet was joined together. This was worrysome because if you lightly tugged on the loose piece it would just keep running. I contacted Gurp and he sent out his installers the following week. They made out that it was our fault and said you can't vacuum right away (Which we never even did). Then all they did to fix the pulls was cut them. I thought they would at least glue the carpet back down since the pull was on the seam, and will just get another run in it again at some point. I've never heard of a carpet that you can't vacuum or it will run.
As far as the vinyl flooring went, the trim pieces that join the carpet and the vinyl in two locations just popped right off. I contacted Gurp again and he said he would personally come an fix it, but he never showed, and I never heard from him again after that.
If you care about the quality of workmanship, I would choose another company. Carpet is carpet, and vinyl is vinyl no matter who you buy if from, but how it's installed is what makes all the difference.
- Company Response
We are working on your concerns. We will come next week to address your concerns.