Discount Pool Supply

Swimming Pools, Spas & Hot Tubs
Toronto ON M3J 2T4
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.


This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for Discount Pool Supply

Average customer rating:
1 10 (1 reviews)

Sort by

VERY Disappointing!!! in West Kelowna
VERY Disappointing!!! in West Kelowna
1 review West Kelowna, BC

First Review


Order took from March 12th - June 28th to get all the parts. Totally unsatisfactory.

Ordered all items mid March 12th -all items showed IN STOCK online. Pkg arrived June 3rd but missing skimmer&return pkg. I was told it would be on the way that day - nothing arrived, necessitating another call to remind that the promised order was AWOL. Finally rec'd about 1 week later. Started to assemble pool to find that there wasn't a cutout for the skimmer or return on the pool wall. Took a week to verify this & order a new pool wall, then 1 week to manufacture it. Manufacturer decided to send the new wall by train, taking another 2 weeks to arrive. Many, many phone calls were made & direct phone calls with the Manager of Customer Service. Found Customer Service overwhelmed & disorganized.(Ordered in my husband's name, Scott Buchanan)

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Swimming Pools, Spas & Hot Tubs pros in Toronto?