We had a humidifier, smart thermostat and water softener installed before moving into a new house. Since we didn’t live in the house at the time, we asked Maxaire to come in and do the work, bypassing the usual site visit prior. Big mistake - the tech showed up with the wrong fittings, had to go back across town to buy the right ones. Also the water softener didn’t remove enough of the iron from the water, resulting in water that, while softer, didn’t look like it was drinkable. And finally, there was no AC outlet close to where the water softener was installed and the installation technician had it plugged in an extension cord, on the basement floor. I pointed that out to him, telling him he couldn’t leave it like this as it was a hazard (there were pools of water all over the floor).
While at first I wasn’t impressed with Maxaire, after the dust settled, we did a post-mortem and both Karnik and I came to the same conclusion that we went wrong with bypassing the site visit prior to getting the work done. That would have allowed them to make sure they brought the right fittings, had a plan for the electrical connection, and would have probably flagged that the water softener wouldn’t entirely fix the quality of water issue.
I would hire them again, making sure that our communication is better from the get go this time around and that there is a site visit where they can get all the information they need prior to the work being scheduled.
- Company Response
Hi Pascal, you're absolutely right about the last part. If you look at many of our other reviews, we've shared with homeowners our first step is to begin with an onsite pre-inspection to ensure a solid game plan for day of install. As a result of your time constraints and last second circumstances this opportunity was never provided. We're happy we were able to resolve any remaining issues for you in a timely fashion. This is part of the professionalism we are committed to for any project we engage in. We look forward to working with you again. Thank you for your business.