Cross Heating & Air Conditioning Ltd.

The guys did a great job! They were all very professional, knowledgeable, safe! I would not hesitate to recommend Cross Heating to anyone else.

Would highly recommend Cross Heating and Air Conditioning as they were friendly, knowledgeable and professional. They did the work quickly and competently.

My softener wasn’t regenerating the way it should. The plumber came over and checked it out and realized that some of the salt had clumped in the middle of the softener. He chiseled it to break it up. He checked all the components to make sure there wasn’t another issue. Because I live alone the amount of water I use may be part of the issue. He showed me how to manually do a regeneration if nessasary and to help the salt move so it doesn’t clump. I was happy with the service I received and a follow up call the next day to make sure I was satisfied with the service call. Cross Heating is who I call for any heating cooling or water issues.

Cross was excellent in all regards: courtesy, on time, good explanation of product, cleanliness, efficiency, and the furnace is working perfectly. Very pleased, possibly the best contractor we have used. No pressure sales and pleasant, capable office staff. Fair pricing and follow-up.

Very professional, honest, and reliable company! They came to install an air purification system as scheduled, we paid what was quoted, and the workers were extremely respectful of our home and property. Management called a few days later to ensure our satisfaction with the product. Top notch organization!

Clean, polite and professional service. Satisfied with the job and the overall experience. Would recommend.

Recently moved into 35yr home that required the mechanical systems replaced since most were original with the home.

The Cross front office staff were patient and courteous answering all our questions. Jeff who performed the in home quote assessment, was knowledgeable and provided us many options to choose from with no pressure of an up sell.

We contracted Cross to service the fireplace and furnace. Kyle was polite and professional answering more of our questions unknowingly helping us come to a final decision.

In the end we decided to replace the furnace, air conditioner, water softener and needed to relocate the existing water heater. Bill & Mike arrived and were clean and efficient with all the tasks. Their suggested solution for the final location for the water heater worked out remarkably well.

Early the next day the front office staff advised that with gas shut off, relighting the fireplace pilot light was overlooked. Kyle, promptly arrived in the morning to perform the task and show me how to do it on my own.

With respect to the air conditioner, I needed to make some repairs to the side of the house where it was located. Jeff suggested with the current supply chain disruptions due to the Covid-19 pandemic, Cross remove the existing unit and I keep the new air conditioner on hand until I was ready to have them return for the final installation. Brilliant!

From the front office staff to all the tradesmen, Cross employees were polite and profession across the board. Thank You!

We had called for a service on our water heater . The tech discovered a serious problem and we had a replacement under the warranty.they did all the warrantee work. Great service and price. Best local company. Love these people

I was very pleased with the professionalism from the office staff and the workmen.

Everything was done in a timely manner and they adhered to the Covid restrictions wearing masks and shoe protection.

Fabulous quick and professional service.
Our new go to company for all our plumbing and heating needs

Louisa Jewell
Mount Forest