Cross Heating & Air Conditioning Ltd.

Heating & Air Conditioning
Waterloo ON N2V2G6
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Heating & Air Conditioning
Cross Heating & Air Conditioning Ltd.
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98%

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Reviews for Cross Heating & Air Conditioning Ltd.

Average customer rating:
9.9 10 (23 reviews)

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rjkeip
rjkeip
0 reviews Paisley, ON
10/10

Service

The service was completed quickly and professionally. All covid protocols were observed and the technician was friendly and courteous.

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Company Response

Thank you for the awesome review. The safety of our customers and staff is our priority and we adhere to strict Covid 19 safety procedures.

shorter.joseph
shorter.joseph
0 reviews Minto, ON
10/10

HVAC Damper installation/ BBQ gas line

The guys did a great job! They were all very professional, knowledgeable, safe! I would not hesitate to recommend Cross Heating to anyone else.

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Company Response

Thank you for the 10 star review. I hope you enjoy your BBQ this summer and the comfort you will get from setting up zoning in your home.

maryloumitchell
maryloumitchell
0 reviews Listowel, ON
10/10

Air Conditioning

Would highly recommend Cross Heating and Air Conditioning as they were friendly, knowledgeable and professional. They did the work quickly and competently.

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Company Response

Thank you for the 10 star rating and for recommending us, we appreciate your feedback as well as your business.

heycathy
heycathy
0 reviews Listowel, ON
10/10

Water softener

My softener wasn’t regenerating the way it should. The plumber came over and checked it out and realized that some of the salt had clumped in the middle of the softener. He chiseled it to break it up. He checked all the components to make sure there wasn’t another issue. Because I live alone the amount of water I use may be part of the issue. He showed me how to manually do a regeneration if nessasary and to help the salt move so it doesn’t clump. I was happy with the service I received and a follow up call the next day to make sure I was satisfied with the service call. Cross Heating is who I call for any heating cooling or water issues.

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Company Response

Thank you very much for the 10 star rating and positive review. It was our pleasure to assist you with your water softener issue.

burrows in Listowel
burrows in Listowel
0 reviews Palmerston, ON
10/10

new furnace

Cross was excellent in all regards: courtesy, on time, good explanation of product, cleanliness, efficiency, and the furnace is working perfectly. Very pleased, possibly the best contractor we have used. No pressure sales and pleasant, capable office staff. Fair pricing and follow-up.

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Company Response

Thank you for the amazing 10 star review. Enjoy your new high efficiency Lennox furnace!

bondarenkotim in Listowel
bondarenkotim in Listowel
0 reviews Kitchener, ON
10/10

Air Purification System Install

Very professional, honest, and reliable company! They came to install an air purification system as scheduled, we paid what was quoted, and the workers were extremely respectful of our home and property. Management called a few days later to ensure our satisfaction with the product. Top notch organization!

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Company Response

Thank you for the 10 star rating, we really do appreciate your feedback along with your business. Enjoy your new air purification system.

simon_dad in Listowel
simon_dad in Listowel
0 reviews Listowel, ON
10/10

fireplace

Clean, polite and professional service. Satisfied with the job and the overall experience. Would recommend.

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Company Response

Thank you for the 10 star review, we appreciate your feedback as well as your business and recommendation.

mcntrn in Listowel
mcntrn in Listowel
1 review Hanover, ON
10/10

Major Mechanical Upgrade

Recently moved into 35yr home that required the mechanical systems replaced since most were original with the home.

The Cross front office staff were patient and courteous answering all our questions. Jeff who performed the in home quote assessment, was knowledgeable and provided us many options to choose from with no pressure of an up sell.

We contracted Cross to service the fireplace and furnace. Kyle was polite and professional answering more of our questions unknowingly helping us come to a final decision.

In the end we decided to replace the furnace, air conditioner, water softener and needed to relocate the existing water heater. Bill & Mike arrived and were clean and efficient with all the tasks. Their suggested solution for the final location for the water heater worked out remarkably well.

Early the next day the front office staff advised that with gas shut off, relighting the fireplace pilot light was overlooked. Kyle, promptly arrived in the morning to perform the task and show me how to do it on my own.

With respect to the air conditioner, I needed to make some repairs to the side of the house where it was located. Jeff suggested with the current supply chain disruptions due to the Covid-19 pandemic, Cross remove the existing unit and I keep the new air conditioner on hand until I was ready to have them return for the final installation. Brilliant!

From the front office staff to all the tradesmen, Cross employees were polite and profession across the board. Thank You!

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Company Response

Thank you so much for the amazing review and feedback, we really do appreciate it as well as your business. Enjoy your new furnace and water softener and we will see you in the spring for the installation of your new AC unit.

James in Mitchell
James in Mitchell
0 reviews , ON
10/10

water heatet

We had called for a service on our water heater . The tech discovered a serious problem and we had a replacement under the warranty.they did all the warrantee work. Great service and price. Best local company. Love these people

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Company Response

Thank you, James, for the amazing review. We strive to have competitive prices combined with exceptional customer service.

Private User
Private User
Private User reviews Listowel, ON
10/10

Product and service

I was very pleased with the professionalism from the office staff and the workmen.

Everything was done in a timely manner and they adhered to the Covid restrictions wearing masks and shoe protection.

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Company Response

Thank you for the awesome feedback, we really do appreciate it as well as your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cross Heating & Air Conditioning Ltd.

At Cross Heating & Air Conditioning Ltd., your comfort is our priority.
We use a technological approach that ensures our customers have the best heating, cooling, and air quality solutions for their homes.
With locations in Listowel, Hanover and Waterloo, Cross Heating and Air Conditioning Ltd. is there when you need us. We sell and service a wide range of furnaces, central air conditioners, heat pumps, in-floor heating systems, boilers, water heaters, water softeners, and geothermal systems. We also offer protection plans and maintenance plans for heating and/or cooling systems.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air Conditioners, Boilers, Water Heaters, Air Purifiers, Humidifiers, Heat Pumps
SERVICES
Furnace, AC, water heater, boilers, heat pumps and air quality repairs, maintenance and installation.
BRANDS
Lennox furnace & Air Conditioners. Navien Boilers and tankless water heaters. AO Smith Water Heaters.
WEBSITE
https://crossheating.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
11
RETURN POLICY
No Regret Repair
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard and Financing
MEMBERSHIPS
HRAI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
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