Cross Heating & Air Conditioning Ltd.

Heating & Air Conditioning
Waterloo ON N2V 2G6
Write a Review
Write a Review

HomeStars
Heating & Air Conditioning
Cross Heating & Air Conditioning Ltd.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Cross Heating & Air Conditioning Ltd.

Average customer rating:
9.9 10 (42 reviews)

Sort by

hailey-jenkin
hailey-jenkin
0 reviews Palmerston, ON
10/10

AC replacement/upgrade

We had some problems with our AC unit at our rental house in Palmerston. I contacted this wonderful company and we made plans to check it out asap. Someone was able to get the old AC going for the time being and was able to explain clearly what was going on. No lack of communication whatsoever. We were told itd be best to replace the AC of it were possible for us. They made a date with our tenant to come and replace it. Our tenant said the guys did a great job and were nice and respectful while they were working. All the communication between me and the workers there was fantastic and I have nothing but good things to say about the customer service. Fast and efficient and so willing to work with the customer on price and replacement date. Jason was who I was in contact with most of the time and he was informative and so nice to talk to. Id recommend this company to anyone that needed the services they offer.

Approximate cost of services:
$3,703.00
Was this review helpful?
Company Response

Thank you for the 10 star review. It was our pleasure to inspect and replace your rental property's AC unit just in time to beat the summer heat.

Private User
Private User
Private User reviews Listowel, ON
10/10

Central Air

We were happy with the service and would recommend to anyone looking for central air

Approximate cost of services:
$5,200.00
Was this review helpful?
Company Response

Thank you for the 10 star review.

mjtk
mjtk
0 reviews Chesley, ON
10/10

Very happy customer

We have used Cross for years. Cross has amazing customer service, always out in a very timely manner, and the technicians are very kind and professional. We have had Cross do everything from running duct work, to plumbing all new lines, to new furnace, water heater, softener and now the new Central air conditioner. We will continue to recommend them.

Approximate cost of services:
$4,800.00
Was this review helpful?
Company Response

Thanks for the 10 star review. We certainly appreciate your continued feedback and continued business.

Private User
Private User
Private User reviews , ON
10/10

Ductless Air Conditioner

Great service. Complete home inspection is done to see what size of unit you need.

Approximate cost of services:
$4,200.00
Was this review helpful?
Company Response

Thank you for the 10 star review. I hope you enjoy your new ductless unit.

Private User
Private User
Private User reviews Durham, ON
8/10

Garage Furnace

Showed up and completed the job and cleaned up afterwards. Good communication. Followed up up with us. Service Tech very knowledgeable, skilled and personable.

Approximate cost of services:
$5,097.00
Was this review helpful?
Company Response

Thank you for the review and feedback.

BENRENAUD22
BENRENAUD22
0 reviews Hanover, ON
10/10

Furnace and a/c

We used across heating when our furnace broke down. They responded fast and came the next day to keep the furnace we had going. By the next week they came with a new one had it in along with a new air conditioner.
Very pleased with the work that was done and the people that did it. The techs that came out are polite, friendly, knowledgeable and very hard working.
Jason was a beauty to talk to about the products and again, the installs for everything went so well with the amazing field staff they have.
Would use again and very confidently recommend for the service that they provide.
Thanks again Cross heating and staff!!!
Ben Ange and fam

Approximate cost of services:
$12,000.00
Was this review helpful?
Company Response

Thank you very much for the amazing 10 star review. It was our pleasure to assist you and I hope you enjoy the comfort of your new Lennox high efficiency furnace and AC.

Private User
Private User
Private User reviews Minto, ON
10/10

Great service for new furnace

We were in a bind when our furnace died. Cross came within a day of our call and gave us our options for repair, and we asked to have someone come and give an estimate for a whole new system. Within two days of our call we had a quote for both repair and replacement, and when we decided on a new system, the installers were prompt and courteous and friendly. The new furnace is working great!

Approximate cost of services:
$6,800.00
Was this review helpful?
Company Response

Thank you for the wonderful 10 star review, we certainly appreciate your feedback. Enjoy your new furnace.

Telisa Clarke in Collingwood
Telisa Clarke in Collingwood
1 review Listowel, ON
10/10

Furnace Humidifier Installation

Cross Heating recently installed a humidifier onto our furnace to help combat dryness in the winter. As always they were friendly and efficient and never hesitate to explain everything thoroughly.

Approximate cost of services:
$900.00
Was this review helpful?
Company Response

Thank you for the 10 star review, we certainly appreciate your feedback as well as your business. Enjoy your new whole home humidifier.

jeffd
jeffd
0 reviews Listowel, ON
10/10

Full Home Steam Humidifier

The service and installation technician was very courteous and new what he was doing. Very impressed.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you for your review, we certainly appreciate your feedback along with your business. Enjoy your new humidifier.

Private User
Private User
Private User reviews Walkerton, ON
10/10

I haven't used the fireplace because of the season but it looks great.

The salesman knew his products and was great to talk to. The installers were also very professional and knew what they were doing. This is the second job I have had Cross do for me and I will have them back if I have any further needs.

Approximate cost of services:
$4,200.00
Was this review helpful?
Company Response

Thank you for your 10 star review, we certainly appreciate your feedback as well as your business.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cross Heating & Air Conditioning Ltd.

At Cross Heating & Air Conditioning Ltd., your comfort is our priority.
We use a technological approach that ensures our customers have the best heating, cooling, and air quality solutions for their homes.
With locations in Listowel, Hanover and Waterloo, Cross Heating and Air Conditioning Ltd. is there when you need us. We sell and service a wide range of furnaces, central air conditioners, heat pumps, in-floor heating systems, boilers, water heaters, water softeners, and geothermal systems. We also offer protection plans and maintenance plans for heating and/or cooling systems.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnace, Air Conditioners, Boilers, Water Heaters, Air Purifiers, Humidifiers, Heat Pumps
SERVICES
Furnace, AC, water heater, boilers, heat pumps and air quality repairs, maintenance and installation.
BRANDS
Lennox furnace & Air Conditioners. Navien Boilers and tankless water heaters. AO Smith Water Heaters.
WEBSITE
https://crossheating.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
19
RETURN POLICY
No Regret Repair
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard and Financing
MEMBERSHIPS
HRAI
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.