I gave this company 1 star because they showed up promptly. I needed the pipe from the kitchen sink snaked out because it was plugged from the garburetor too far down the pipe for us to reach the clog. The plumber, Ryan, was here for a total of 1 hour and 7 minutes, during which time his snake broke down at least 3 times (and I was paying for the repair time as he took it apart to fix it each time). He charged me for 2 hours @$95/hr. plus a drain machine charge of $12 (for the broken machine) plus parts and tax. Apparently, he charged me for significant travel time which should have taken approximately 15 minutes one way. As well, I paid for extra time to clear the drain because his machine (snake) kept breaking down. There was no deduction in the fee charged for this repair time or inconvenience. He said that since I had a garburetor I would be calling him again. Obviously, I will not be contacting this company again as I feel that I was overcharged.