Replace Failing Furnace & Water Heater
Our 15 year old furnace was giving us some grief and we decided to replace it. I solicited several quotes from HVAC companies.
Taunton Trades came highly recommended from a friend of mine so I requested a diagnosis and possibly a quote for a replacement furnace and for replacing the 15 ear old rental water heater.
Sean, one of the licensed technicians from Taunton Trades examined the furnace and using a carbon monoxide sensor probe confirmed that the secondary heat exchanger was failing. We discussed the issue along with my related heating / cooling concerns. Later that day the owner, Sean, provided the quote for replacing the furnace and water heater.
The quote from Taunton Trades was competitive with other quotes that I had received. Sean and the technician who diagnosed the failure spent time discussing the technology and the replacement process. Sean also went into detail regarding the replacement furnace and why it was the right choice from a value and quality perspective.
I accepted the quote and the next day the installation team arrived to replace the furnace. They covered the main floor hallway and stairs to the basement with drop sheets so as to keep the hardwood clean and proceeded to remove the old furnace and water heater. The guys were communicative, knowledgeable, friendly and efficient. They took great care in keeping the basement work area and the transit area on my main floor clean and tidy while removing the old equipment and installing the new.
They were detail oriented and I am impressed with how clean and tidy the installation is with no details overlooked. The furnace and new air intake and exhaust ducting is level and plumb, and carefully routed. The new furnace is quieter (variable speed DC fan motor) and the house is more comfortable than it was, even when the old furnace was functioning properly.
The team also went to great pains to ensure that the gas valve and fan speeds were configured correctly and that the air conditioner, which was not replaced, would function as designed during the cooling season.
In addition Taunton Trades took on the responsibility of returning the rental water heater and guided me through the process of getting a return authorization and terminating the rental.
I am pleased and impressed with the skills and service and would recommend Taunton Trades without hesitation.
- Approximate cost of services:
- $7,500.00
- Company Response
Steve,
I sincerely want to thank you so much for your well written and detailed review. Your account of the process is top notch and will really help to paint a picture of the way in which we strive to offer our customers a really great experience. Not many people get excited about the idea of changing their furnace, in fact it probably rates fairly low on their priority list. However when the time comes to spend their hard earned money, they want to know that the contractor they chose cares about their property and about doing a good job. It made me smile to read your review because it shows that we made the right impression on you.